Manager, IT Infrastructure & Operations

Mam de la Frontera, S.A. de C.V.; Tijuana; On-site; MXN 1,000,000 - 1,800,000; Full time

Job summary

Ideal candidates have 7+ years in IT operations, 4+ years leading teams, and strong skills in networks, servers, virtualization, IAM, and ERP like Infor Syteline. Bilingual English/Spanish required; travel 15–25% expected.

Qualifications

• 7+ years IT infrastructure and operations experience, incl. 4+ years leading teams.
• Hands-on with networks, servers, virtualization, storage, backup and monitoring.
• IAM, directory services, and Microsoft 365 experience.
• Cybersecurity practices including patching, vulnerability mgmt, incident response.
• Experience supporting multi-site manufacturing/logistics environments.
• ERP exposure; Infor Syteline / CloudSuite a plus.
• Willing to travel 15–25% and communicate in English and Spanish.

Responsibilities

• Plan and direct the operation of the systems department.
• Develop and implement new systems, supervise and review projects.
• Maintain up-to-date backups for reliable recovery points.

Skills

Leadership

Communication

Customer service

English proficiency

Spanish proficiency

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Infor Syteline / CloudSuite

Microsoft SQL Server

CAD/PDM support

Microsoft 365

Active Directory

Job description

• Plan and direct the entire operation of the company's systems department.
• Develop and implement new systems required by the company, as well as supervise and review the development of systems projects within the organization.
• Maintain up-to-date backups to ensure a reliable recovery point at all times.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred; equivalent relevant experience considered.
• 7+ years of progressive IT infrastructure and operations experience, including at least 4 years leading and developing technical teams.
• Strong hands-on experience with enterprise networks, servers, virtualization, storage, backup and recovery, and infrastructure monitoring.
• Experience with identity and access management, directory services, and Microsoft 365.
• Working knowledge of cybersecurity practices, including infrastructure security, patching, vulnerability management, and incident response.
• Experience supporting multi-site operations; manufacturing, distribution, or warehouse environments required.
• Experience with IT service management, disaster recovery, and technology project implementation.
• Demonstrated experience managing technology vendors, service providers, budgets, and multiple projects and priorities.
• Strong leadership, problem-solving, communication, and customer-service skills with the ability to work effectively across technical and business teams.
• Professional proficiency in English and Spanish.
• Ability to travel periodically to company facilities in Mexico and the United States (approximately 15-25%).
• Availability for after-hours and weekend maintenance windows and on-call escalation in support of continuous manufacturing operations. Preferred
• Experience with ERP environments; Infor Syteline / CloudSuite a plus.
• Database administration experience, including Microsoft SQL Server.
• Experience supporting engineering or design environments such as CAD and PDM.
• Experience with co-location or hosted data center environments, and with co-managed or outsourced security models.
• Experience supporting audited compliance programs such as ISO, C-TPAT, or SOC 2.