Inbound BPO Trainer & Onboarding Specialist

1840 & Company

Ciudad de México

Presencial

MXN 207.000 - 295.000

Jornada completa

Hace 4 días

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Descripción de la vacante

1840 & Company seeks an experienced BPO Trainer to support inbound operations in Ciudad de México. The role emphasizes hands-on training, onboarding, and ongoing development aligned with business goals.

Ideal candidates have 3+ years in training within a BPO, a strong inbound contact center background, and excellent communication and presentation skills used to drive performance in fast-paced environments.

Formación

3+ years of experience in a training role.
Strong BPO background, specifically in training.
Solid understanding of inbound accounts and contact center operations.
Experience facilitating training in fast-paced environments.

Responsabilidades

Deliver classroom and/or virtual training for inbound customer support agents.
Facilitate onboarding and continuous training programs within a BPO environment.
Ensure agents are fully prepared to handle inbound accounts effectively.
Adapt training content to meet operational needs and performance standards.
Collaborate with operations and leadership to align training with business objectives.
Monitor trainee performance and provide feedback and coaching as needed.