Inbound BPO Trainer & Onboarding Coach

1840 & Company; Tijuana; On-site; MXN 226,000 - 276,000; Full time

Job summary

1840 & Company is seeking an experienced BPO Trainer to support inbound operations in Tijuana. You will deliver classroom and virtual training for inbound customer support agents, onboarding new hires, and ongoing development to ensure readiness for inbound accounts.

Ideal candidates have 3+ years of training experience within a BPO, strong communication and presentation skills, and a proven ability to adapt content to fast-paced environments.

Qualifications

• Minimum 3+ years in a training role.
• Strong BPO background with training focus.
• Solid knowledge of inbound accounts and contact center operations.
• Experience facilitating training in fast-paced environments.
• Excellent communication and presentation skills.

Responsibilities

• Deliver classroom and/or virtual training for inbound agents.
• Onboard and provide ongoing training in a BPO setting.
• Prepare agents to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with objectives.
• Monitor trainee performance and provide coaching as needed.

Skills

BPO training

Inbound accounts

Course design

Delivery skills

Communication

Presentation

Coaching

Tools

Microsoft PowerPoint

Video Conferencing

CRM

Microsoft Excel

Performance Dashboards

Job description

1840 & Company is seeking an experienced BPO Trainer to support inbound operations in Tijuana. You will deliver classroom and virtual training for inbound customer support agents, onboarding new hires, and ongoing development to ensure readiness for inbound accounts.

Ideal candidates have 3+ years of training experience within a BPO, strong communication and presentation skills, and a proven ability to adapt content to fast-paced environments.