BPO Trainer

1840 & Company; Tijuana; Presencial; MXN 226.000 - 276.000; Jornada completa

Descripción de la vacante

1840 & Company is seeking an experienced BPO Trainer to support inbound operations in Tijuana. You will deliver classroom and virtual training for inbound customer support agents, onboarding new hires, and ongoing development to ensure readiness for inbound accounts.

Ideal candidates have 3+ years of training experience within a BPO, strong communication and presentation skills, and a proven ability to adapt content to fast-paced environments.

Formación

• Minimum 3+ years in a training role.
• Strong BPO background with training focus.
• Solid knowledge of inbound accounts and contact center operations.
• Experience facilitating training in fast-paced environments.
• Excellent communication and presentation skills.

Responsabilidades

• Deliver classroom and/or virtual training for inbound agents.
• Onboard and provide ongoing training in a BPO setting.
• Prepare agents to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with objectives.
• Monitor trainee performance and provide coaching as needed.

Conocimientos

BPO training

Inbound accounts

Course design

Delivery skills

Communication

Presentation

Coaching

Herramientas

Microsoft PowerPoint

Video Conferencing

CRM

Microsoft Excel

Performance Dashboards

Descripción del empleo

About the Job

We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.

Responsibilities

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching as needed.

Qualifications

• 3+ years of experience in a training role.
• Strong BPO background, specifically in training.
• Solid understanding of inbound accounts and contact center operations.
• High level of experience facilitating training in fast-paced environments.
• Strong communication and presentation skills.

Skills

Tools/Platforms

Microsoft Powerpoint Video Conferencing Tools CRM Microsoft Excel Qa / Performance Dashboards

Common Methodologies/Frameworks

BPO Training & Development Instructor-Led Training (ILT) Virtual Instructor-Led Training (VILT) Contact Center Training Training Needs Analysis

General Skills

Training and Development Onboarding

Soft Skills

Multitasking Planning Attention to Detail Collaboration Communication Recruitment Skills Time Management Relationship Building Presentation Skills Active Listening Strategic Thinking Leadership Positive Attitude Team Collaboration

Education & Experience

Experience

3+ Years

Additional Requirements

Technological Requirements Either Mac or Windows

Language English

City/Province/Country Tijuana, Baja California, Mexico

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Department

Customer Service/Support

Job Level

Intermediate

Location

Years of Experience

3+ Years

USD 10 - 10 Hourly