Inbound BPO Trainer and Agent Onboarding Specialist

1840 & Company; Monterrey; Presencial; MXN 251.000 - 351.000; Jornada completa

Descripción de la vacante

1840 & Company is seeking an experienced BPO Trainer to support inbound operations in Monterrey, Mexico. The role focuses on hands-on training delivery for inbound customer support agents, onboarding, and ongoing development within a fast-paced BPO setting.

Qualified candidates have 3+ years in training, strong BPO experience, and excellent communication and presentation skills to drive performance through structured programs and coaching.

Formación

• 3+ years of experience in a training role.
• BPO background, specifically in training.
• Solid understanding of inbound accounts and contact center operations.
• Experience facilitating training in fast-paced environments.
• Strong communication and presentation skills.

Responsabilidades

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching as needed.

Conocimientos

PowerPoint

Video Conferencing

CRM

Microsoft Excel

QA / Performance Dashboards

Herramientas

PowerPoint

Video Conferencing Tools

CRM

Microsoft Excel

Qa / Performance Dashboards

Descripción del empleo

1840 & Company is seeking an experienced BPO Trainer to support inbound operations in Monterrey, Mexico. The role focuses on hands-on training delivery for inbound customer support agents, onboarding, and ongoing development within a fast-paced BPO setting.

Qualified candidates have 3+ years in training, strong BPO experience, and excellent communication and presentation skills to drive performance through structured programs and coaching.