BPO Trainer

1840 & Company; Santiago de Querétaro; Presencial; MXN 207.000 - 295.000; Jornada completa

Descripción de la vacante

1840 & Company is seeking an experienced BPO Trainer to support inbound operations in a fast-paced contact center. The role emphasizes delivering instructor-led and virtual training, onboarding program development, and aligning training with business goals across multiple teams.

The ideal candidate will have a solid BPO background, experience with inbound accounts, and strong presentation and communication skills to coach agents and drive performance improvements in a dynamic environment.

Formación

• 3+ years of experience in a training role.
• Solid understanding of inbound accounts and contact center operations.
• Strong communication and presentation skills.

Responsabilidades

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching as needed.

Conocimientos

Training

BPO background

Inbound focus

Presentation

Communication

Herramientas

PowerPoint

Video Conferencing

CRM

Excel

QA Dashboards

Descripción del empleo

About the Job

We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.

Responsibilities

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching as needed.

Qualifications

• 3+ years of experience in a training role.
• Strong BPO background, specifically in training.
• Solid understanding of inbound accounts and contact center operations.
• High level of experience facilitating training in fast-paced environments.
• Strong communication and presentation skills.

Skills

Tools/Platforms

Microsoft Powerpoint Video Conferencing Tools CRM Microsoft Excel Qa / Performance Dashboards

Common Methodologies/Frameworks

BPO Training & Development Instructor-Led Training (ILT) Virtual Instructor-Led Training (VILT) Contact Center Training Training Needs Analysis

General Skills

Training and Development Onboarding

Soft Skills

Multitasking Planning Attention to Detail Collaboration Communication Recruitment Skills Time Management Relationship Building Presentation Skills Active Listening Strategic Thinking Leadership Positive Attitude Team Collaboration

Education & Experience

Experience

3+ Years

Additional Requirements

Technological Requirements Either Mac or Windows

Language English

City/Province/Country Santiago de Querétaro, Querétaro, Mexico

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

Job Overview

Employment Type

Department

Customer Service/Support

Job Level

Intermediate

Location

Years of Experience

3+ Years

USD 10 - 10 Hourly