In-House Operations & Customer Service Specialist

FedEx; Santiago de Querétaro; On-site; MXN 167,000 - 234,000; Full time

Job summary

FedEx is seeking a detail-oriented office associate in Querétaro to support front-line operations with data entry, tracing shipments, and handling clearance paperwork. The role focuses on office-based tasks while coordinating with field teams for on-time despatch and accurate documentation.

The position requires English proficiency and the ability to work varied shifts in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• English proficiency 450 TOEIC points.
• Clerical or customer service experience in a service environment.
• Strong typing, filing, and computer skills.

Responsibilities

• Perform customer service and administrative duties to support the clearance process.
• Respond to customer needs regarding clearance paperwork and shipment tracing.
• Enter and document customer information in the system promptly.
• Prepare operations and customer reports as required.
• Ensure shipments are manifested or report to the appropriate area when not.
• Audit records and files to compile necessary data and reports.
• Handle customers with non-document packages in cage and provide status updates.
• Monitor shipment movement and interpret COSMOS global scan updates.

Skills

Office skills

Typing

Filing

Data entry

Communication

English proficiency

Prioritization

Team coordination

Education

High School Diploma

TOEIC 450 points

Tools

COSMOS system

MS Office

Job description

FedEx is seeking a detail-oriented office associate in Querétaro to support front-line operations with data entry, tracing shipments, and handling clearance paperwork. The role focuses on office-based tasks while coordinating with field teams for on-time despatch and accurate documentation.

The position requires English proficiency and the ability to work varied shifts in a fast-paced environment.