LM040: In-House Service Agent

FedEx Express México; Santiago de Querétaro; On-site; MXN 167,000 - 257,000; Full time

Job summary

FedEx Express México is hiring an In-House Service Agent to support the front-line operation from the Querétaro area. The role focuses on customer service, data entry, and coordination related to clearance processes, with office-based duties predominating.

The position requires a High School degree and English proficiency (450 TOEIC). Prior clerical or customer service experience is preferred, and flexibility to work various shifts is expected.

Qualifications

• High School degree or equivalent required.
• Fluent English (450 TOEIC points) or equivalent.
• Experience in clerical or customer service environment preferred.

Responsibilities

• Perform a variety of customer service and administrative in-house duties to support the clearance process and respond to customer needs regarding paperwork and shipment tracing.
• Ensure customer information is accurately documented and entered into the system in a timely manner.
• Prepare various operations and customer reports as required.
• Ensure all shipments are manifested and report any discrepancies to the responsible area.
• Audit records and files as assigned to compile necessary data.

Skills

English fluency

Typing

Customer service

Office software

Communication

Education

High School Degree/Equivalent

Tools

COSMOS system

Job description

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC785129

LM040: In-House Service Agent (Open)

LM040: In-House Service Agent Full time

Camino a Nativitas Km 100 S/N Parque Industrial Vesta Colon 76295 Querétaro, QUE Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:

• Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).

Minimum Experience:

• Previous clerical or customer service experience in a service environment.

Minimum Required Skills:

• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

Job Posting End Date: