Customer Service Representative

Integratedcooling; Monterrey; Presencial; MXN 561.167 - 841.750; Jornada completa

Descripción de la vacante

A logistics coordinating firm in Monterrey is seeking a Logistics Coordinator to exceed customer expectations for on-time delivery and proactively manage carrier relationships. Candidates must be bilingual and hold a Bachelor's degree or equivalent experience. Strong communication and organizational skills are essential for this role in the fast-paced logistics industry.

Formación

• 1+ years of experience in a related role.
• Logistics Industry experience.

Responsabilidades

• Exceed customer on-time pickup and delivery expectations.
• Manage carrier relationships and resolve discrepancies.
• Track and trace shipments proactively.

Conocimientos

Bilingual

Outstanding interpersonal abilities

Strong communication skills

Time management skills

Self-organised

Educación

Bachelor's degree or equivalent experience

Herramientas

Microsoft tools

CRM experience

Descripción del empleo

Loyalty Logistics LLC is a Logistics company dedicated to coordinating North American transportation for national and international companies, with import and export operations.

We have offices in Montreal QC, Addison IL, and Monterrey, MX

We have the following Vacancy available.

Job Description

Job Description

• Exceed customer on time pickup and delivery expectations, have a proactive analysis to prevent failures, etc.
• Being consistent, professional, effective, courteous in the communication with the customers and carriers, with respect in difficult situations, etc.
• Being proactive in the carrier relationship development, AP discrepancy resolution, cover loads, handling and management difficult situations, etc.
• Detention management, research/solve invoice discrepancies, benchmark rate achievements, etc.
• Ensure and create the RC for the carriers.
• Upload in the system route costs
• Appoint and schedule with shipper and receivers, update the system as needed.
• Monitor the account and be close with the operation manager to have changes for the best of the account.
• Track and trace
• Notify Shipper proactively before they ask.
• Have a knowledge of the geographic from Mexico, USA and Canada.
• Knowledge of Microsoft tools.

Qualifications

• Bilingual (Mandatory)
• Bachelor\'s degree or equivalent experience
• Outstanding interpersonal abilities
• 1+ years of experience in a related role.
• Strong communication and time management skills
• Self-organised
• Logistics Industry experience
• CRM experience (Bonus points)