Implementation Specialist Mexico

Base. Brasil; Mexico; Hybrid; MXN 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Career growth opportunities

Job summary

Base is seeking an Implementation Specialist to lead onboarding and implementation for customers in Mexico. You will drive end-to-end setup, ensuring a fully functional system and quick time-to-value for clients.

You will work with customers, internal teams, and partners to streamline processes, improve onboarding, and activate new accounts, with emphasis on efficiency and strong customer communication.

Qualifications

• 2+ years in Implementation, Onboarding, or Customer Success at a SaaS company.
• Experience with e-commerce platforms and/or marketplaces; Mexico experience a plus.
• Proven ability to manage multiple implementations simultaneously.
• Process-oriented mindset with focus on efficiency and outcomes.
• Excellent communication and customer-facing skills; fluent English.

Responsibilities

• Lead end-to-end implementation and onboarding of Base customers.
• Guide customers through system setup to ensure full functionality quickly.
• Act as the main point of contact during the implementation phase.
• Develop, document, and optimize implementation processes to reduce go-live time.
• Support customers integrating Base with Mexican e-commerce platforms and marketplaces.
• Identify risks, blockers, and dependencies early and resolve them.
• Collaborate with Sales, Product, and Customer Success for smooth handoffs.
• Educate customers on best practices to maximize platform value.

Skills

Implementation

Onboarding

Customer Success

E-commerce

Communication

English

Project cadence

Job description

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all‑in‑one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest‑scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

We are looking for an Implementation Specialist to lead and scale the onboarding and implementation process for Base customers in Mexico. This role is key to ensuring clients go live quickly, with a fully functional system, and start generating value from day one.

You will work closely with customers, internal teams, and partners to streamline implementation processes and continuously improve how we onboard and activate new accounts.

Responsibilities

• Lead end-to-end implementation and onboarding of new Base customers
• Guide customers through system setup to ensure full functionality in the shortest possible time
• Act as the main point of contact during the implementation phase
• Develop, document, and optimize implementation processes to reduce time-to-go-live
• Support customers integrating Base with e-commerce platforms and marketplaces in Mexico
• Identify risks, blockers, and dependencies early and proactively resolve them
• Collaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs
• Educate customers on best practices to maximize value from the platform

Requirements

• 2+ years of experience in Implementation, Onboarding, or Customer Success in a SaaS company
• Strong experience working with e-commerce platforms and/or marketplaces (experience in Mexico is a plus)
• Proven ability to manage multiple implementations simultaneously
• Process-oriented mindset with a strong focus on efficiency and outcomes
• Excellent communication and customer-facing skills
• Fluent English (written and spoken)
• Based in Mexico

Benefits

• Be part of a global company with a proven product and active LATAM expansion.
• High‑impact role in a strategic and growing market.
• Work directly with top-tier teams in product, engineering, and sales.
• Hybrid work model, competitive compensation, and real opportunities for career growth.