Impactful Project Support Specialist

Siemens; Región Centro; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Siemens seeks a Project Support Specialist to serve as the primary contact for Project Managers and to collaborate with multiple Siemens teams to meet customer needs and manage expectations. This role offers growth in skills and technical knowledge.

Responsibilities include post-shipment support, parts ordering/tracking, order monitoring, and reporting. Strong communication and teamwork are essential for success.

Formación

• Bachelor’s degree in a related discipline is required.
• 1–3 years of experience in customer or sales support.
• Proficiency in Microsoft Office, especially Excel and shared drives.
• Knowledge on SAP SD module and Smartsheet is a plus.
• Strong teamwork and cross-functional collaboration.

Responsabilidades

• Provide post-shipment support to Project Managers.
• Collaborate with plant warranty and customer support teams to order and track parts.
• Monitor open orders and warranty parts shipments to job sites.
• Follow up with the plant warranty team on outstanding orders.
• Apply creative problem-solving to resolve customer inquiries efficiently.
• Use project management tools to document and manage issues or escalate them.
• Maintain a professional demeanor and demonstrate emotional intelligence in inquiries.
• Update and maintain the Open Orders Report.
• Track and report shipping status.

Conocimientos

Customer service

Self-starter

Relationship building

Multitasking

Organization

Communication skills

Teamwork

Smartsheet knowledge

Continuous improvement mindset

Proactive problem-solving

Educación

Bachelor’s degree

Herramientas

Smartsheet

Microsoft Excel

COMPAS GO

SAP SD module

Shared drives

Descripción del empleo

Siemens seeks a Project Support Specialist to serve as the primary contact for Project Managers and to collaborate with multiple Siemens teams to meet customer needs and manage expectations. This role offers growth in skills and technical knowledge.

Responsibilities include post-shipment support, parts ordering/tracking, order monitoring, and reporting. Strong communication and teamwork are essential for success.