Adoption Support Advisor

Siemens Mobility; Ciudad de México; Híbrido; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Siemens Software is seeking an Adoption Support Advisor to partner with Sales and help customers maximize value from the Xcelerator portfolio. You will enable teams with actionable adoption intelligence and human expertise to drive impact at the country level.

The role focuses on onboarding support, health analysis, and proactive engagement, collaborating with cross-functional teams to drive high adoption rates and measurable outcomes across the country.

Formación

• 3–5 years in Customer Success, SaaS, or Enterprise Software.
• Experience with CRM tools (Salesforce preferred) and data analytics platforms.
• Strong analytical, communication, and stakeholder management skills.
• Fluent in Spanish and English.

Responsabilidades

• Build strong relationships with Customer and Country team.
• Drive adoption and business outcomes.
• Support onboarding, business reviews, adoption planning and build adoption strategies with Account teams.
• Analyse product usage, customer health, AI adoption trends and share analyses.
• Identify customer risks and expansion opportunities using AI-driven insights.
• Provide adoption recommendations to Account Orchestrators, TAMs, PSC and Renewals teams.
• Deliver adoption reviews and executive-ready insights to Country Sales.
• Collaborate with Sales, Business Analytics and cross-functional teams to drive adoption in the country.

Conocimientos

Customer Success

SaaS

Technical Account Management

Stakeholder management

Presentation skills

Analytical skills

Bilingual Spanish and English

Herramientas

Salesforce

Data analytics platforms

Descripción del empleo

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Role Summary

The Adoption Support Advisor (ASA) partners with Sales, to help customers maximize value from the Siemens Xcelerator portfolio. The role focuses on driving product adoption through data-driven insights, onboarding support, customer health analysis, and proactive engagement. The ASA will enable internal teams & customers with actionable adoption intelligence & human expertise to drive impact at Country level.

Key Responsibilities

• Build strong relationship with Customer & Country team
• Drive Business/ customer adoption and business outcome.
• Support customer onboarding, business reviews, adoption planning and build adoption strategies alongside Account teams
• Analyse product usage, customer health, AI adoption trends and share your analyses
• Identify customer risks and expansion opportunities using AI-driven insights
• Provide adoption recommendations to Account Orchestrators, TAMs, PSC and Renewals teams.
• Deliver high quality customer adoption reviews and executive ready insights to Country Sales
• Collaborate with Sales, Business Analytics and other cross functional teams to drive high adoption rates within the country.

Qualifications

• 3–5 years of experience in Customer Success, SaaS, Technical Account Management, or Enterprise Software.
• Experience with CRM tools (Salesforce preferred) and data analytics platforms.
• Strong analytical, communication, and stakeholder management skills.
• Very strong presentation skill
• Fluent in Spanish and English.

Preferred Skills

• Customer onboarding and adoption management.
• Data analysis and business storytelling.
• AI-driven customer insights and digital adoption.
• Ability to influence cross-functional teams without direct authority.
• Drive enablement at scale
• Build strong relation with Customer & internal teams

Success Measures

• Improved adoption rate and health score of Country
• Successful onboarding outcomes.
• Quality and impact of adoption insights.
• Contribution to customer retention and expansion.
• Strong CSAT

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!