Project Support Specialist

Siemens AG; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Siemens is seeking a Project Support Specialist in a hybrid role based in Mexico. You will serve as the primary contact for Project Managers, ensuring customer needs are met while managing expectations to sustain strong relationships.

The role offers growth opportunities in both skills and technical knowledge, with responsibilities spanning post-shipment support, parts ordering, and status tracking across warranty and service teams.

Qualifications

• Proven customer or sales support experience.
• Excellent written and verbal communication in English.

Responsibilities

• Provide post-shipment support to Project Managers.
• Coordinate with warranty and customer support to order and track parts.
• Monitor open orders and warranty parts shipments to sites.
• Follow up with warranty teams on outstanding orders.
• Problem-solve to resolve customer inquiries promptly and thoroughly.
• Document and manage issues using project management tools.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Education

Bachelor’s degree in related discipline

Tools

Excel

Job description

SCM-Procurement / Supply Chain Logistics

Company

Early Professional

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Join Our Team at Siemens

At Siemens, we foster an ownership culture where every employee takes personal responsibility for our company’s success. We are committed to ensuring zero harm to our employees and zero defects in our processes. Through lean principles and digitalization, we continuously improve our operations and enhance the customer experience.

We empower our employees to act as owners, trust our managers to lead with innovation, and promote transparency by learning from our mistakes and celebrating our successes. We recognize individual and team achievements frequently and invest in our people through a wide range of internal and external development opportunities.

Position: Project Support Specialist

The Project Support Specialist serves as the primary point of contact and support for Project Managers. This role involves close collaboration with various Siemens teams to ensure customer needs are met while managing expectations to maintain strong, successful relationships.

This position offers significant opportunities for professional growth in both skills and technical knowledge.

Key Responsibilities

• Provide post-shipment support to Project Managers.
• Collaborate with plant warranty and customer support teams to order and track parts.
• Monitor open orders and warranty parts shipments to job sites.
• Follow up with the plant warranty team on outstanding orders.
• Apply creative problem-solving to resolve customer inquiries efficiently and ensure timely follow-through.
• Use project management tools to document and manage issues or elevate them to the appropriate team members.
• Maintain a professional demeanor and demonstrate emotional intelligence when addressing customer and internal inquiries.
• Update and maintain the Open Orders Report.
• Track and report shipping status.

Required Skills & Qualifications

• High level of professionalism and strong customer service orientation.
• Eagerness to learn the assigned product line through self-paced internal training.
• Ability to navigate internal networks to obtain product support; relationship-building is key.
• Proficiency in using catalogs and online tools for product support.
• Strong multitasking skills and ability to manage a high volume of work accurately.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills. (English Language)
• Self-starter with the ability to work independently and in a team environment.
• Demonstrate a continuous improvement mindset by identifying opportunities to enhance processes, increase efficiency, and drive better outcomes.
• Be proactive in identifying opportunities to support the Project Managers you work with and contribute to their success.

Education & Experience

• Bachelor’s degree in a related discipline.
• 1–3 years of experience in customer or sales support.
• Proficiency in Microsoft Office, especially Excel and shared drives.
• Strong team player with experience in cross-functional collaboration.

Equal Employment Opportunity Statement:

Siemens is an Equal Opportunity and Affir…