Project Support Specialist

Siemens; Región Centro; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Siemens seeks a Project Support Specialist to serve as the primary contact for Project Managers and to collaborate with multiple Siemens teams to meet customer needs and manage expectations. This role offers growth in skills and technical knowledge.

Responsibilities include post-shipment support, parts ordering/tracking, order monitoring, and reporting. Strong communication and teamwork are essential for success.

Formación

• Bachelor’s degree in a related discipline is required.
• 1–3 years of experience in customer or sales support.
• Proficiency in Microsoft Office, especially Excel and shared drives.
• Knowledge on SAP SD module and Smartsheet is a plus.
• Strong teamwork and cross-functional collaboration.

Responsabilidades

• Provide post-shipment support to Project Managers.
• Collaborate with plant warranty and customer support teams to order and track parts.
• Monitor open orders and warranty parts shipments to job sites.
• Follow up with the plant warranty team on outstanding orders.
• Apply creative problem-solving to resolve customer inquiries efficiently.
• Use project management tools to document and manage issues or escalate them.
• Maintain a professional demeanor and demonstrate emotional intelligence in inquiries.
• Update and maintain the Open Orders Report.
• Track and report shipping status.

Conocimientos

Customer service

Self-starter

Relationship building

Multitasking

Organization

Communication skills

Teamwork

Smartsheet knowledge

Continuous improvement mindset

Proactive problem-solving

Educación

Bachelor’s degree

Herramientas

Smartsheet

Microsoft Excel

COMPAS GO

SAP SD module

Shared drives

Descripción del empleo

Join Our Team at Siemens

At Siemens, we foster an ownership culture where every employee takes personal responsibility for our company’s success. We are committed to ensuring zero harm to our employees and zero defects in our processes. Through lean principles and digitalization, we continuously improve our operations and enhance the customer experience.

We empower our employees to act as owners, trust our managers to lead with innovation, and promote transparency by learning from our mistakes and celebrating our successes. We recognize individual and team achievements frequently and invest in our people through a wide range of internal and external development opportunities.

Position: Project Support Specialist

The Project Support Specialist serves as the primary point of contact and support for Project Managers. This role involves close collaboration with various Siemens teams to ensure customer needs are met while managing expectations to maintain strong, successful relationships.

This position offers significant opportunities for professional growth in both skills and technical knowledge.

Key Responsibilities

• Provide post-shipment support to Project Managers.
• Collaborate with plant warranty and customer support teams to order and track parts.
• Monitor open orders and warranty parts shipments to job sites.
• Follow up with the plant warranty team on outstanding orders.
• Apply creative problem-solving to resolve customer inquiries efficiently and ensure timely follow-through.
• Use project management tools to document and manage issues or elevate them to the appropriate team members.
• Maintain a professional demeanor and demonstrate emotional intelligence when addressing customer and internal inquiries.
• Update and maintain the Open Orders Report.
• Track and report shipping status.

Required Skills & Qualifications

• High level of professionalism and strong customer service orientation.
• Eagerness to learn the assigned product line through self-paced internal training.
• Ability to navigate internal networks to obtain product support; relationship-building is key.
• Proficiency in using catalogs and online tools for product support.
• Strong multitasking skills and ability to manage a high volume of work accurately.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills. (English Language)
• Self-starter with the ability to work independently and in a team environment.
• Smartsheet Knowledge
• Demonstrate a continuous improvement mindset by identifying opportunities to enhance processes, increase efficiency, and drive better outcomes.
• Be proactive in identifying opportunities to support the Project Managers you work with and contribute to their success.

Education & Experience

• Bachelor’s degree in a related discipline.
• 1–3 years of experience in customer or sales support.
• Proficiency in Microsoft Office, especially Excel and shared drives.
• Knowledge on COMPAS GO
• SAP (SD module)
• Knowledge on Smartsheet.
• Strong team player with experience in cross-functional collaboration.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Aff­firmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.