Hybrid Service Delivery Supervisor: Lead & Improve Ops

C.H. Robinson; Monterrey; Hybrid; MXN 600.000 - 800.000; Vollzeit

Benefits dieser Stelle

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Zusammenfassung

C.H. Robinson in Monterrey is hiring a Supervisor Service Delivery to lead a high-performing team and ensure top-notch service for customers. You will mentor staff, optimize processes, and align operations with business goals.

On-site collaboration is emphasized with one day in-person weekly and four days remote, enabling effective teamwork while maintaining flexibility. The role requires strong leadership, KPI focus, and proactive problem solving to sustain service excellence.

Qualifikationen

• Minimum 3 years of experience in operations and/or customer service.
• Experience mentoring and coaching small project teams.
• Willingness to travel up to 7.5% domestically and internationally.

Aufgaben

• Lead day-to-day service delivery and oversee a high-performing team.
• Coach team members, monitor performance, and drive KPI improvements.
• Partner with internal stakeholders to enhance efficiency and customer satisfaction.

Kenntnisse

Leadership

Coaching

Communication

Analytical mindset

Ausbildung

Bachelor’s degree

Tools

Microsoft Office Suite

Jobbeschreibung

C.H. Robinson in Monterrey is hiring a Supervisor Service Delivery to lead a high-performing team and ensure top-notch service for customers. You will mentor staff, optimize processes, and align operations with business goals.

On-site collaboration is emphasized with one day in-person weekly and four days remote, enabling effective teamwork while maintaining flexibility. The role requires strong leadership, KPI focus, and proactive problem solving to sustain service excellence.