Global Forwarding Coordinator

006 C.H. Robinson Global Forwarding, México, S.A. De C.V.; Monterrey; Remote; MXN 180,000 - 360,000; Full time

Benefits offered by this job

Life and medical insurance

Wealth Accumulation Plan

Employee Stock Purchase Plan

Fortune 500 company

Job summary

C.H. Robinson is seeking a Global Forwarding Coordinator in Monterrey to support the Tesla account and other major customers. You will coordinate international shipments across air, ocean, and land, ensure strong customer service, and manage shipment follow-up from our remote workspace.

You will interact with carriers, suppliers, warehouses, and brokers to resolve issues, maintain records, and provide high visibility on shipments. Fluency in English and Spanish is required.

Qualifications

• Required: High school diploma or GED.
• Fluent in Spanish and English (written and verbal).
• Preferred: Minimum 2 years of previous working experience.
• Proficient in Microsoft Office Suite of programs.
• Ability to work in a fast-paced and deadline-driven office environment.
• Excellent verbal & written communication skills and phone etiquette.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and accuracy.
• Values a diverse and inclusive work environment.

Responsibilities

• Understand the processes involved in international shipping from purchase order to delivery of cargo at ultimate destination
• Assist GF personnel and other third parties with inquiries and problem resolution
• Generate, file, and maintain up-to-date and accurate customer records, reports, shipment documentation
• Provide tracking and tracing services for customer shipments
• Provide support and backup for the delivery and turnovers
• Perform load-audits
• Provide reporting and documentation collection support to global forwarding personnel and ensure customer data integrity
• Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Skills

Fluent in Spanish and English

Communication skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

C.H. Robinson is looking for a Global Forwarding Coordinator in Monterrey. In this role, you will play a critical part in supporting the Tesla account and other key customers, helping ensure the successful coordination of international shipments across air, ocean, and land transportation while delivering exceptional customer service and operational execution. You will manage shipment follow-up, maintain accurate records, communicate with customers, carriers, suppliers, warehouses, and brokers, and help resolve operational challenges such as shipment delays and high shipment volumes. Success in this role is measured through customer service KPIs, shipment visibility, and effective coordination across the global supply chain. If you are fluent in English and Spanish, have strong communication and technology skills, and are eager to grow your career in international logistics while supporting a world-class customer.

At C.H. Robinson, we’re committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting‑edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.

DUTIES AND RESPONSIBILITIES

• Understand the processes involved in international shipping from purchase order to delivery of cargo at ultimate destination
• Assist GF personnel and other third parties with inquiries and problem resolution
• Generate, file, and maintain up-to-date and accurate customer records, reports, shipment documentation, etc.
• Provide tracking and tracing services for customer shipments
• Provide support and backup for the delivery and turnovers
• Perform load‑audits
• Provide reporting and documentation collection support to global forwarding personnel and ensure customer data integrity
• Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

• Required: High school diploma or GED
• Fluent in Spanish and English (written and verbal)
• Preferred: Minimum 2 years of previous working experience
• Proficient in Microsoft Office Suite of programs
• Ability to work in a fast‑paced and deadline‑driven office environment
• Excellent verbal & written communication skills and phone etiquette
• Ability to multi‑task, prioritize, and manage time effectively
• Attention to detail and accuracy
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law.

• life and medical insurance
• a Wealth Accumulation Plan (Plan de Pensiones)
• an Employee Stock Purchase Plan
• the opportunity to prosper in a Fortune 500 company

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023‑24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.