Hybrid Logistics: Customer Account Specialist

C.H. Robinson Shared Services; Monterrey; Hybrid; MXN 260,000 - 350,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Pension plan

Employee stock purchase plan

Job summary

C.H. Robinson Shared Services in Monterrey is seeking a Customer Account Specialist to support customers and manage cross-border logistics operations.

The role emphasizes delivering an exceptional customer experience while coordinating orders, loads, and related data with internal teams. The ideal candidate brings logistics or supply chain experience and a customer-facing mindset, with the ability to adapt in a dynamic environment and travel up to 5% domestically.

Qualifications

• High School Diploma or GED.
• Willingness to travel up to 5% domestically.

Responsibilities

• Foster customer relationships and deliver exceptional service.
• Coordinate operational tasks such as order creation, tracking, and load assignments.
• Resolve issues to ensure timely shipments and smooth cross-border processes.
• Collaborate with internal teams to optimize SOPs and KPIs.

Skills

Customer service

Logistics operations

Cross-border

Microsoft Excel

Education

High School Diploma or GED

Tools

Navisphere

EDI

Load Board Portals

Job description

C.H. Robinson Shared Services in Monterrey is seeking a Customer Account Specialist to support customers and manage cross-border logistics operations.

The role emphasizes delivering an exceptional customer experience while coordinating orders, loads, and related data with internal teams. The ideal candidate brings logistics or supply chain experience and a customer-facing mindset, with the ability to adapt in a dynamic environment and travel up to 5% domestically.