Hybrid Sales Support Specialist

Refinitiv; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Flex My Way benefits

Career Development

Mental Health Days

Headspace app

Descripción de la vacante

Thomson Reuters, a leading provider of trusted information, seeks a Sales Support Coordinator to assist sales teams with administrative duties, respond to customer inquiries, and manage orders, renewals, and proposals. You will liaise with multiple internal teams, support product implementations, and ensure timely, accurate reporting and customer satisfaction.

The role emphasizes ensuring data accuracy in CRM systems, coordinating licensing activities, and providing market insights to drive

Formación

• Degree-level education or equivalent work experience that provides knowledge of fundamental theories, principles, and concepts.
• General professional or specialized knowledge used to solve routine problems and make informed judgments.
• Ability to set priorities, plan work, manage time effectively, and meet short-term deadlines.
• Ability to apply policies, standards, and procedures in straightforward situations.
• Ability to interpret data, refine work methods and techniques, and maintain accurate records and reporting.
• Clear communication skills, including asking questions and checking for understanding.
• Strong collaboration and customer service skills, with the ability to respond to routine internal and external customer requests.
• Attention to detail, analytical thinking, problem-solving skills, and comfort dealing with challenges.
• Must be fluent in English.
• Demonstrated experience using artificial intelligence effectively, working with data-management technologies, and applying coding skills across innovative systems and platforms.
• Computer and software proficiency, including experience working with customer, sales, or order-management systems.

Responsabilidades

• Maintain Customer and Prospect Data: Update prospect and client information in CRM systems, including Salesforce and EMS, and maintain association and geographic reference lists.
• Support Account and License Administration: Facilitate license transfers, account mergers, archives, customer IDs, license assignments, and order credentialing.
• Coordinate Orders, Renewals, Trials, and Proposals: Enter orders into Salesforce and other systems, process renewals and trial requests, and create proposals containing product, financial, and terms information.
• Support Product Implementation: Assist with the implementation of new products and services.
• Provide Sales and Market Support: Obtain and provide prospect and client information related to market intelligence and penetration, and set appointments for sales teams.
• Respond to Customer Needs: Answer customer questions, provide order-status updates, handle escalated customer calls, and follow up with customers after sales.
• Collaborate Across Teams: Coordinate customer issues with Customer Service, Professional Services, Solution Consulting, Proposition, and Order teams.
• Serve as an Escalation Point: Act as a Digital Chat Assistant escalation point and liaise with Customer Service on complaints, technical support, and other customer-related issues.
• Prepare Reports and Track Results: Complete reporting and tracking of sales numbers and maintain databases covering sales, usage, and online versus print content.
• Deliver Quality and Timely Support: Contribute to goals related to resolution speed and quality, task and customer-interaction volume, and individual and team customer satisfaction.

Conocimientos

Strong collaboration

Customer service

Attention to detail

Analytical thinking

Communication

Time management

Questioning and listening

Educación

Degree-level education

Herramientas

Salesforce

EMS

CRM systems

Descripción del empleo

Thomson Reuters, a leading provider of trusted information, seeks a Sales Support Coordinator to assist sales teams with administrative duties, respond to customer inquiries, and manage orders, renewals, and proposals. You will liaise with multiple internal teams, support product implementations, and ensure timely, accurate reporting and customer satisfaction.

The role emphasizes ensuring data accuracy in CRM systems, coordinating licensing activities, and providing market insights to drive