Salesforce Applications Support Manager — 24/7 Operations
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Descripción de la vacante
Thomson Reuters is seeking a Technical Support Manager - Level 2 (Salesforce) to lead a global technology team ensuring 24x7 operations. You will partner with product owners, security, and governance to drive reliability, SLA attainment, and continuous improvement in a complex Salesforce and cloud ecosystem.
The role requires strong Salesforce expertise, DevOps discipline, and the ability to manage large upgrades while mentoring staff and shaping strategic roadmaps across applications and
Formación
- 7+ years in software development or tech operations with 3+ years in leadership.
- Bachelor's degree or equivalent; CS or related field preferred.
- Extensive Salesforce and CPQ experience, including admin, configuration, automation, and data management.
Responsabilidades
- Provide leadership and direction for a global technology team.
- Deliver reliable 24x7 infrastructure and application operations.
- Collaborate with stakeholders to define roadmaps for apps and processes.
- Lead complex initiatives like large-scale upgrades.
- Mentor and coach staff; drive continuous improvement and governance.
Conocimientos
Educación
Herramientas
Descripción del empleo
Thomson Reuters is seeking a Technical Support Manager - Level 2 (Salesforce) to lead a global technology team ensuring 24x7 operations. You will partner with product owners, security, and governance to drive reliability, SLA attainment, and continuous improvement in a complex Salesforce and cloud ecosystem.
The role requires strong Salesforce expertise, DevOps discipline, and the ability to manage large upgrades while mentoring staff and shaping strategic roadmaps across applications and
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