Hybrid Order Management Specialist: SAP & Customer Care

ABB; Mexico; Hybrid; MXN 500,000 - 800,000; Full time

Benefits offered by this job

Performance Bonus

Saving fund

Paid parental leave

Life insurance

Retirement plan

Health and dental insurance

Wellbeing program

Flex days

Employee Assistance Program (EAP)

Job summary

ABB in Mexico is recruiting an Order Management Lead to oversee customer orders from entry to delivery. The role requires coordinating with sales, logistics, and finance, resolving inquiries, and maintaining accurate SAP records.

Hybrid work arrangement and English proficiency are preferred as part of a dynamic team driving service excellence. You will analyze data to identify improvements, support performance metrics, and contribute to ongoing process improvements in order management across the

Qualifications

• Bachelor's degree completed in Business Admin, Engineering, Supply Chain, International Business, or related field.
• Experience in customer service, order management, or related operations roles.
• Experience with SAP in order processing and customer service.

Responsibilities

• Manage customer orders from entry through fulfillment and delivery.
• Provide support for order-related inquiries, claims, payments, and requests.
• Coordinate with sales, logistics, supply chain, finance and internal teams to resolve cases.
• Process order modifications, expediting requests, delivery updates, and inquiries.
• Maintain records in SAP and other business systems.
• Monitor order status and communicate updates to customers.
• Analyze operational data, forecasts, and performance metrics to identify improvements.
• Support continuous improvement initiatives in order management.

Skills

Customer service

Order management

Cross-functional coordination

Communication

English proficiency

Education

Bachelor's degree (Business Admin / Engineering / Supply Chain)

Tools

SAP

Power BI

Salesforce

Job description

ABB in Mexico is recruiting an Order Management Lead to oversee customer orders from entry to delivery. The role requires coordinating with sales, logistics, and finance, resolving inquiries, and maintaining accurate SAP records.

Hybrid work arrangement and English proficiency are preferred as part of a dynamic team driving service excellence. You will analyze data to identify improvements, support performance metrics, and contribute to ongoing process improvements in order management across the