Order Management Analyst (Temporary)

Ansell; Santiago de Querétaro; Híbrido; MXN 201.000 - 312.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Hybrid work model

Inclusion and opportunity

Ansell University and Mentorship

Education reimbursement

Health benefits

Paid time off

Professional development

Descripción de la vacante

Ansell is seeking an Order Management Analyst (temporary) in Mexico to manage the full order lifecycle for a portfolio of customer accounts. You will process orders via multiple channels (EDI, OCR, and others), resolve discrepancies, and coordinate shipment documentation to ensure timely fulfillment and outstanding customer service.

Ideal candidates have 3+ years in order entry, experience with Oracle and Salesforce/CRM, and strong Excel/MS Office skills.

Formación

• Associate degree preferred and/or equivalent experience in business administration, international commerce.
• 3+ years order entry experience.
• Oracle experience preferred.
• Salesforce or CRM experience.
• Proficiency in MS Office.
• Medium to advanced Excel knowledge.

Responsabilidades

• Manage the full order lifecycle for a portfolio of customer accounts, ensuring accurate and timely order processing and fulfillment.
• Process and monitor customer orders across multiple channels, including EDI, OCR, and other order entry platforms, resolving discrepancies and exceptions as needed.
• Analyze order-related issues, identify root causes, and support continuous process improvement initiatives.
• Track open and drop-ship orders, provide delivery updates, and coordinate expediting efforts to meet customer requirements.
• Monitor open, aged, and exception orders, updating or canceling order lines as appropriate.
• Partner with Customer Service and Customer Success teams to address inquiries, order changes, cancellations, and customer requests.
• Coordinate and secure shipment documentation for drop-ship orders, including certificates of origin, packing slips, bills of lading, and invoices.
• Maintain customer master data and cross-reference tables to ensure data accuracy.
• Manage EDI transactions, troubleshoot system errors, and ensure seamless order flow across platforms such as Oracle, SFDC, OCR, Webstore, and EDI systems.
• Review and resolve order holds related to credit, inventory, pricing, and delivery dates.
• Investigate and resolve pricing discrepancies to ensure invoice accuracy and prevent payment issues.
• Support additional operational and customer service activities as required to deliver an exceptional customer experience.

Conocimientos

Order entry

CRM systems

Excel

MS Office

Bilingual English/Spanish

Process improvement

Educación

Associate degree in business administration or related field

Herramientas

Oracle

Salesforce/CRM

MS Office

Excel

Descripción del empleo

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for an Order Management Analyst (temporary position) to join our team in Mexico!

In this temporary position you will play a vital role ensuring accurate and timely order processing and fulfillment, while delivering exceptional customer support. This role manages and analyzes customer orders received through multiple channels (EDI, email, fax, and other platforms) and works closely with cross-functional teams - including Customer Service, Customer Success, Sales, Supply Chain, Finance, Marketing, Logistics, and Distribution Centers - to ensure a seamless order lifecycle and an outstanding customer experience.

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• Paid time off (vacation, sick and personal days) according to federal job law.
• Continuing Education Reimbursement
• Regional Belonging & Inclusion Networks
• Green office concept and a global mission of sustainability

What your role will be?

• Manage the full order lifecycle for a portfolio of customer accounts, ensuring accurate and timely order processing and fulfillment.
• Process and monitor customer orders across multiple channels, including EDI, OCR, and other order entry platforms, resolving discrepancies and exceptions as needed.
• Analyze order-related issues, identify root causes, and support continuous process improvement initiatives.
• Track open and drop-ship orders, provide delivery updates, and coordinate expediting efforts to meet customer requirements.
• Monitor open, aged, and exception orders, updating or canceling order lines as appropriate.
• Partner with Customer Service and Customer Success teams to address inquiries, order changes, cancellations, and customer requests.
• Coordinate and secure shipment documentation for drop-ship orders, including certificates of origin, packing slips, bills of lading, and invoices.
• Maintain customer master data and cross-reference tables to ensure data accuracy.
• Manage EDI transactions, troubleshoot system errors, and ensure seamless order flow across platforms such as Oracle, SFDC, OCR, Webstore, and EDI systems.
• Review and resolve order holds related to credit, inventory, pricing, and delivery dates.
• Investigate and resolve pricing discrepancies to ensure invoice accuracy and prevent payment issues.
• Support additional operational and customer service activities as required to deliver an exceptional customer experience.

Education

• Associate degree preferred and/or equivalent experience in business administration, international commerce

Job Experience

• 3+ years order entry experience.
• Oracle experience preferred.
• Salesforce or CRM experience.
• Proficiency in MS Office.
• Medium to advanced Excel knowledge.

Knowledge and Skills

• Ability to inspire trust and proactivity.
• Good business knowledge of order-to-cash flows.
• Ability to work in a fast-paced environment.
• Adaptability to changes and new procedures.
• Demonstrate exceptional problem solving and analytical skills.Manage expectations of internal and external customer and deliver on those expectations.
• Emotional maturity and demonstrated situational awareness skills to appropriately respond to crises.
• Ability to understand, implement, enforce company policies, SOP’s, and workflows.
• Fluent in English and Spanish.

Equal Opportunity Employer:

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion:

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.