Hybrid Order Fulfillment Specialist - Electrification

ABB; San Pedro Garza García; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonus

Savings plan

Parental leave

Life insurance

Retirement plan

Health & dental insurance

Wellbeing program

Flex days

Employee Assistance Program (EAP)

EF English Live access

Job summary

ABB is seeking an Order Handling professional in Mexico to manage the order fulfillment process and support customers through the full order lifecycle. You will collaborate with Sales, Logistics, and Customer Operations to ensure accurate, on-time delivery and strong customer satisfaction.

The role is hybrid, contributing to the Electrification Business Area's regional operations. A background in ERP systems and strong data skills will help drive process improvements and KPI monitoring.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, International Business, Finance, Engineering, or related field.
• 2+ years of experience in Order Handling, Customer Service, Customer Operations, Supply Chain, or similar roles.
• Experience with ERP systems and managing customer orders in a deadline-driven environment.
• Strong analytical and problem-solving skills with data-driven process improvement.
• Knowledge of Power BI, Salesforce, or similar tools is preferred.
• Advanced English communication skills, both written and verbal.

Responsibilities

• Process customer orders and coordinate with internal stakeholders for timely delivery.
• Act as primary contact for distributors and customers regarding order status and inquiries.
• Monitor KPIs and support continuous improvement for customer satisfaction and efficiency.
• Collaborate with cross-functional teams to ensure a seamless order-to-delivery experience.

Skills

Order handling

Customer service

Data analysis

Cross-functional collaboration

English communication

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Power BI

Salesforce

Job description

ABB is seeking an Order Handling professional in Mexico to manage the order fulfillment process and support customers through the full order lifecycle. You will collaborate with Sales, Logistics, and Customer Operations to ensure accurate, on-time delivery and strong customer satisfaction.

The role is hybrid, contributing to the Electrification Business Area's regional operations. A background in ERP systems and strong data skills will help drive process improvements and KPI monitoring.