Electrification Warranty & Solutions Specialist

USTBC ABB Installation Products Inc.; San Pedro Garza García; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

ABB Installation Products Inc. in Mexico is seeking a technically adept Sales Support professional to back the US market in the Electrification business of the Smart Power division. The role reports to the EL Sales Support Manager - Pre-Sales and focuses on providing timely warranty support and expert technical guidance.

You will analyze customer enquiries, propose cost-effective solutions, and prepare technical descriptions for ABB's products and applications. Hybrid work model applies.

Formación

• BS in electrical or mechanical engineering or a minimum of 5 years equivalent experience.
• Minimum of 5 years product knowledge in the design, manufacture, and application of molded case circuit breakers, transformers, residential products, lighting panels, switches, and general-purpose control products.
• High energy level, self-starter, highly analytical, and strong customer service.

Responsabilidades

• Provide timely warranty support to ABB Sales, ABB Distributors, OEMs, Contractors, and End Users.
• Offer technical advice and provide comment on enquiry specifications for customers/channels/Sales Engineers regarding ABB's products/systems/applications.
• Perform analytics and diagnostic studies to determine the most suitable technical solution to meet the customer needs; and propose the most suitable technical solutions for complex enquiries.

Conocimientos

Analytical thinking

Customer service

Self-motivated

Technical knowledge

Educación

BS inElectrical/Mechanical Engineering

Descripción del empleo

ABB Installation Products Inc. in Mexico is seeking a technically adept Sales Support professional to back the US market in the Electrification business of the Smart Power division. The role reports to the EL Sales Support Manager - Pre-Sales and focuses on providing timely warranty support and expert technical guidance.

You will analyze customer enquiries, propose cost-effective solutions, and prepare technical descriptions for ABB's products and applications. Hybrid work model applies.