Order Handling Specialist for Electrification

ABB; San Pedro Garza García; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonus

Savings plan

Parental leave

Life insurance

Retirement plan

Health & dental insurance

Wellbeing program

Flex days

Employee Assistance Program (EAP)

EF English Live access

Job summary

ABB is seeking an Order Handling professional in Mexico to manage the order fulfillment process and support customers through the full order lifecycle. You will collaborate with Sales, Logistics, and Customer Operations to ensure accurate, on-time delivery and strong customer satisfaction.

The role is hybrid, contributing to the Electrification Business Area's regional operations. A background in ERP systems and strong data skills will help drive process improvements and KPI monitoring.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, International Business, Finance, Engineering, or related field.
• 2+ years of experience in Order Handling, Customer Service, Customer Operations, Supply Chain, or similar roles.
• Experience with ERP systems and managing customer orders in a deadline-driven environment.
• Strong analytical and problem-solving skills with data-driven process improvement.
• Knowledge of Power BI, Salesforce, or similar tools is preferred.
• Advanced English communication skills, both written and verbal.

Responsibilities

• Process customer orders and coordinate with internal stakeholders for timely delivery.
• Act as primary contact for distributors and customers regarding order status and inquiries.
• Monitor KPIs and support continuous improvement for customer satisfaction and efficiency.
• Collaborate with cross-functional teams to ensure a seamless order-to-delivery experience.

Skills

Order handling

Customer service

Data analysis

Cross-functional collaboration

English communication

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Power BI

Salesforce

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Order Handling Manager

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Your Role: Meet the Challenge

In this role, you will have the opportunity to deliver a customer experience by managing the order fulfillment process and supporting customers throughout the order lifecycle. You will collaborate closely with Sales, Product Marketing, Logistics, Customer Operations, and other key stakeholders to ensure efficient execution, operational excellence, and customer satisfaction.

The work model for the role is: Hybrid

This role is contributing to the Electrification Business Area in Mexico, supporting customers and commercial operations across the region.

Key Responsibilities:

• Processing customer orders and coordinating with internal stakeholders to ensure accurate and timely delivery.
• Acting as the primary point of contact for distributors and customers regarding order status, inquiries, and issue resolution.
• Monitoring operational KPIs and supporting continuous improvement initiatives focused on customer satisfaction and process efficiency.
• Supporting customer communication and collaborating with cross-functional teams to ensure a seamless order-to-delivery experience

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, International Business, Finance, Engineering, or a related field.
• 2+ years of experience in Order Handling, Customer Service, Customer Operations, Supply Chain, or similar commercial support roles.
• Experience working with ERP systems and managing customer orders in a deadline-driven environment.
• Solid analytical and problem-solving skills with experience using data to improve processes.
• Knowledge of Power BI, Salesforce, or similar business and customer management tools is preferred.
• Advanced English communication skills, both written and verbal.
• Solid customer orientation, accountability, teamwork, and ability to manage multiple priorities simultaneously.

What benefits we also offer our employees:

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (EAP)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.