Hybrid Order & Customer Success Specialist

Abb; Nuevo León; Híbrido; MXN 420.000 - 520.000; Jornada completa

Descripción de la vacante

ABB in Mexico is seeking a Customer Service and Order Handling professional to support sales, ensure on-time delivery, and drive service quality. You will coordinate with Sales, Logistics, and Distributors to keep customers satisfied and orders accurate.

You will operate in a hybrid work model (4 days in office, 1 day WFH) and contribute to the Americas commercial operations. English communication skills are essential.

Formación

• 3+ years in order handling and customer service roles.
• Experience with order fulfillment processes and BI tools.
• Ability to communicate effectively in English, written and spoken.

Responsabilidades

• Achieve defined targets and ensure adherence to Cancellation and Returns policy.
• Support Order Handling Manager with audits and policy control at regional centers.
• Monitor and drive Order fulfilment KPIs including order entry and cycle time.
• Coordinate with Sales, Product Marketing, Logistics to ensure timely delivery.
• Serve as first contact for Distributors and OEMs.
• Utilise PowerBI and Salesforce for effective customer communications.

Conocimientos

Customer service

Operations

Order fulfillment

English communication

Herramientas

PowerBI

Salesforce

Descripción del empleo

ABB in Mexico is seeking a Customer Service and Order Handling professional to support sales, ensure on-time delivery, and drive service quality. You will coordinate with Sales, Logistics, and Distributors to keep customers satisfied and orders accurate.

You will operate in a hybrid work model (4 days in office, 1 day WFH) and contribute to the Americas commercial operations. English communication skills are essential.