Hybrid Multinational Health & Benefits Account Lead

Marsh; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Marsh is seeking a Multinational Account Manager in Mexico City to lead relationships with multinational clients within the Risk business. This hybrid role requires three days in the office and offers exposure to global markets, tailored Health & Benefits solutions.

You will develop account plans, monitor performance, provide insights, and present regular client reports to ensure exceptional service and alignment with client objectives across internal teams.

Qualifications

• Bachelor’s degree in Business, Actuary, Finance, or a related field.
• Advanced proficiency in English (oral & written).
• At least 3-5 years of experience in account management, client services, or a related role, preferably within the insurance or brokerage industry.
• Proven track record of managing multinational accounts and delivering exceptional client service.
• Strong understanding of global markets, insurance products, and risk management solutions.

Responsibilities

• Develop and maintain strong relationships with key stakeholders within multinational client organizations.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular meetings and reviews to assess client satisfaction and identify opportunities for improvement.
• Collaborate with clients to understand their business objectives and challenges, developing customized strategies to meet their needs.
• Create and implement account plans that align with client goals and Health & Benefits' service offerings.
• Monitor account performance and adjust strategies as necessary to ensure client success.
• Work closely with internal teams, including placement, operations,wellness, and our comprehensive People & Investments team to deliver comprehensive solutions to clients.
• Facilitate communication between clients and internal stakeholders to ensure alignment and effective service delivery.
• Participate in global initiatives and projects to enhance service offerings and client experience.
• Stay informed about industry trends, market conditions, and regulatory changes that may impact clients.
• Provide clients with insights and recommendations based on market analysis and best practices.
• Identify opportunities for Health & Benefits to expand its services and offerings within multinational accounts.
• Track and report on key performance indicators (KPIs) related to client accounts, ensuring transparency and accountability.
• Prepare and present regular reports to clients and internal stakeholders, highlighting successes and areas for improvement.
• Utilize data analytics to drive decision-making and enhance client strategies.

Skills

Advanced English

Account management

Global markets

Client service

Communication

Education

Bachelor’s degree in Business, Actuary, Finance, or related field

Job description

Marsh is seeking a Multinational Account Manager in Mexico City to lead relationships with multinational clients within the Risk business. This hybrid role requires three days in the office and offers exposure to global markets, tailored Health & Benefits solutions.

You will develop account plans, monitor performance, provide insights, and present regular client reports to ensure exceptional service and alignment with client objectives across internal teams.