Benefits Consultant

Marsh; Ciudad de México; Hybrid; MXN 360,000 - 540,000; Full time

Job summary

Marsh in Mexico City is seeking a Benefits Consultant to support client service and advisory activities across employee benefits programs, including renewals and claims. This is a hybrid role requiring three days per week in the office.

You will collaborate with colleagues and clients in Mexico and other countries to resolve escalations and deliver high-quality service, while developing your analytical and commercial skills.

Qualifications

• A completed bachelor's degree, preferably in Business Administration, Accounting, Finance or a related field.
• One to two or more years of experience in administrative, accounting, finance, insurance or client service activities.
• Intermediate to advanced English proficiency, with the ability to hold conversations and collaborate on matters involving other countries.
• Proficiency with Microsoft Office and strong organizational and communication skills.

Responsibilities

• Support the administration and servicing of employee benefits programs, including Group Medical Expenses, Life, Dental and Minor Medical Expenses.
• Assist with renewal activities, client requests and the preparation of information for internal and external stakeholders.
• Provide support in the follow-up and resolution of claims, inquiries and escalated issues.
• Communicate with clients and colleagues in Mexico and other countries to coordinate activities and resolve service needs.
• Apply analytical thinking, creativity and strong communication skills to identify solutions and improve processes.
• Build positive client relationships through responsive service and a commercial mindset.

Skills

English proficiency

Analytical thinking

Communication skills

Organizational skills

Client service

Education

Bachelor's degree in Business Administration / Accounting / Finance

Tools

Microsoft Office

Job description

Company: Marsh

Description

We are seeking a talented individual to join our Advisory team at Marsh. This role will be based in Mexico City, Mexico. This is a hybrid role that has a requirement of working at least three days a week in the office.

About the role

As a Benefits Consultant, you will support client service and advisory activities across employee benefits programs, including renewals, claims, Group Medical Expenses, Life, Dental and Minor Medical Expenses. You will collaborate with colleagues and clients in Mexico and other countries, helping resolve escalations and deliver high-quality service. This role offers the opportunity to develop your technical, analytical and commercial skills within a collaborative team.

Key responsibilities

• Support the administration and servicing of employee benefits programs, including Group Medical Expenses, Life, Dental and Minor Medical Expenses.
• Assist with renewal activities, client requests and the preparation of information for internal and external stakeholders.
• Provide support in the follow-up and resolution of claims, inquiries and escalated issues.
• Communicate with clients and colleagues in Mexico and other countries to coordinate activities and resolve service needs.
• Apply analytical thinking, creativity and strong communication skills to identify solutions and improve processes.
• Build positive client relationships through responsive service and a commercial mindset.

Requirements

• A completed bachelor's degree, preferably in Business Administration, Accounting, Finance or a related field.
• One to two or more years of experience in administrative, accounting, finance, insurance or client service activities.
• Intermediate to advanced English proficiency, with the ability to hold conversations and collaborate on matters involving other countries.
• Proficiency with Microsoft Office and strong organizational and communication skills.

Nice to have

• Experience with employee benefits, insurance processes, renewals or claims.
• Demonstrated customer service, commercial and escalation-management skills.
• An analytical, creative and collaborative approach to solving problems and supporting clients.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Inclusion & diversity

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Work arrangements

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.