Multinational Account Manager, Health And Benefits

Marsh; Xico; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Marsh is seeking a Multinational Account Manager to join our Health and Benefits team in a hybrid role based in Mexico City. You will manage relationships with multinational clients, understanding their needs and delivering tailored solutions while collaborating across global teams.

The role requires 3+ days in the office weekly, a strong background in account management, and proficiency in English. You will work with placement, operations, wellness, and People & Investments teams to deliver

Qualifications

• Bachelor’s degree required in Business, Actuary, Finance, or related field.
• Advanced proficiency in English (oral & written).
• 3–5 years of account management/client services experience, preferably in insurance/brokerage.
• Proven track record managing multinational accounts and delivering strong client service.
• Strong understanding of global markets, insurance products, and risk management solutions.

Responsibilities

• Develop and maintain relationships with key stakeholders within multinational client organizations.
• Serve as primary client contact, addressing inquiries and resolving issues promptly.
• Conduct regular meetings to assess client satisfaction and identify opportunities for improvement.
• Collaborate with clients to understand business objectives and develop tailored strategies.
• Create and implement account plans aligned with client goals and Health & Benefits offerings.
• Monitor account performance and adjust strategies to ensure client success.
• Coordinate with internal teams (placement, operations, wellness, People & Investments) to deliver solutions.
• Facilitate communication between clients and internal stakeholders for alignment.
• Engage in global initiatives to enhance service offerings and client experience.
• Stay informed on industry trends, market conditions, and regulatory changes impacting clients.
• Provide insights and recommendations based on market analysis.
• Identify opportunities to expand Health & Benefits services within multinational accounts.
• Track and report KPIs related to client accounts for transparency.
• Prepare and present regular client/internal reports highlighting successes and improvement areas.
• Use data analytics to drive decisions and improve client strategies.

Skills

Account management

Client services

Communication

Negotiation

Data analysis

Education

Bachelor's degree in Business/Actuary/Finance or related field

Tools

Data analytics tools

Reporting tools

Job description

Company: Marsh

Description:

We are seeking a talented individual to join our Multinational Health and Benefits team, part of our Risk business at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Multinational Account Manager at Marsh, you will play a pivotal role in managing and nurturing relationships with our multinational clients. You will be responsible for understanding their unique needs, delivering tailored solutions, and ensuring the highest level of service. This position requires a strategic thinker with strong interpersonal skills, a deep understanding of global markets, and the ability to collaborate effectively across diverse teams. We will count on you to:

• Develop and maintain strong relationships with key stakeholders within multinational client organizations.


• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.


• Conduct regular meetings and reviews to assess client satisfaction and identify opportunities for improvement.


• Collaborate with clients to understand their business objectives and challenges, developing customized strategies to meet their needs.


• Create and implement account plans that align with client goals and Health & Benefits' service offerings.


• Monitor account performance and adjust strategies as necessary to ensure client success.


• Work closely with internal teams, including placement, operations, wellness, and our comprehensive People & Investments team to deliver comprehensive solutions to clients.


• Facilitate communication between clients and internal stakeholders to ensure alignment and effective service delivery.


• Participate in global initiatives and projects to enhance service offerings and client experience.


• Stay informed about industry trends, market conditions, and regulatory changes that may impact clients.


• Provide clients with insights and recommendations based on market analysis and best practices.


• Identify opportunities for Health & Benefits to expand its services and offerings within multinational accounts.


• Track and report on key performance indicators (KPIs) related to client accounts, ensuring transparency and accountability.


• Prepare and present regular reports to clients and internal stakeholders, highlighting successes and areas for improvement.


• Utilize data analytics to drive decision-making and enhance client strategies.

What you need to have:

• Bachelor’s degree in Business, Actuary, Finance, or a related field


• Advanced proficiency in English (oral & written)


• At least 3-5 years of experience in account management, client services, or a related role, preferably within the insurance or brokerage industry.


• Proven track record of managing multinational accounts and delivering exceptional client service.


• Strong understanding of global markets, insurance products, and risk management solutions.

What makes you stand-out:

• Background/knowledge within employee benefits (ideally on a regional/global/international basis)


• Experience in working with senior management to create and align sales strategies and solutions


• Excellent communication, negotiation, and interpersonal skills.


• Ability to work collaboratively in a fast-paced, team-oriented environment.


• Proficiency in data analysis and reporting tools.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person.