Health Operations Team Lead

Aon plc; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work policy

Descripción de la vacante

Aon plc in Mexico City is seeking an experienced Health Operations Team Manager. You will lead a frontline delivery team of 10–15 people, guiding daily work, improving processes, and ensuring service levels are met.

This hybrid role leverages Aon’s Smart Working policy and offers leadership growth across health solutions. You will supervise and develop staff, coordinate with stakeholders, and drive operational targets while maintaining strong communication in English (C1) with international

Formación

• 5+ years of experience in a similar operations/ delivery role.
• Experience leading a frontline delivery team (10–15 people).
• Strong ability to plan, prioritize and meet service levels.

Responsabilidades

• Supervise day-to-day activities for a team of 10–15 colleagues, assigning work and monitoring progress.
• Cascade predefined work plans to the team and ensure adherence to processes and SLAs.
• Provide direction and support based on established policies and procedures.
• Manage daily/weekly workflows and meet short-term targets (volume, productivity, quality, turnaround times).
• Communicate performance updates and maintain routine stakeholder reporting.
• Provide coaching and development support, escalating complex decisions to senior management.

Conocimientos

Team leadership

Planning & organization

Communication

Problem solving

Stakeholder management

English – C1

Descripción del empleo

Aon plc in Mexico City is seeking an experienced Health Operations Team Manager. You will lead a frontline delivery team of 10–15 people, guiding daily work, improving processes, and ensuring service levels are met.

This hybrid role leverages Aon’s Smart Working policy and offers leadership growth across health solutions. You will supervise and develop staff, coordinate with stakeholders, and drive operational targets while maintaining strong communication in English (C1) with international