Canada Health Operations Team Manager

Aon plc; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work policy

Descripción de la vacante

Aon plc in Mexico City is seeking an experienced Health Operations Team Manager. You will lead a frontline delivery team of 10–15 people, guiding daily work, improving processes, and ensuring service levels are met.

This hybrid role leverages Aon’s Smart Working policy and offers leadership growth across health solutions. You will supervise and develop staff, coordinate with stakeholders, and drive operational targets while maintaining strong communication in English (C1) with international

Formación

• 5+ years of experience in a similar operations/ delivery role.
• Experience leading a frontline delivery team (10–15 people).
• Strong ability to plan, prioritize and meet service levels.

Responsabilidades

• Supervise day-to-day activities for a team of 10–15 colleagues, assigning work and monitoring progress.
• Cascade predefined work plans to the team and ensure adherence to processes and SLAs.
• Provide direction and support based on established policies and procedures.
• Manage daily/weekly workflows and meet short-term targets (volume, productivity, quality, turnaround times).
• Communicate performance updates and maintain routine stakeholder reporting.
• Provide coaching and development support, escalating complex decisions to senior management.

Conocimientos

Team leadership

Planning & organization

Communication

Problem solving

Stakeholder management

English – C1

Descripción del empleo

Canada Health Operations Team Manager

Are you driven by intellectual curiosity and a desire to solve meaningful problems? Do you thrive on building client relationships, innovating solutions, and interpreting data to drive impactful outcomes? Join Aon’s Health Solutions team and help us deliver exceptional service to our clients every day!

This is a full‑time hybrid role based in our Mexico City office, with the flexibility to work both virtually and from the office in line with Aon’s Smart Working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As a firm, we are united through trust as one inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.

How this opportunity is going to be like a day

As a Health Operations Team Manager, you will be a first‑line people leader responsible for a team of approximately 10–15 colleagues performing routine and defined tasks. You will guide your team using established policies, procedures, and standard ways of working to ensure consistent, high‑quality delivery.

On a typical day, you will:

• Supervise day‑to‑day activities for a team of 10–15 colleagues, assigning work, monitoring progress, and ensuring completion of tasks to required standards.
• Cascade pre‑defined work assignments and plans to the team, making sure activities are executed in line with agreed processes and service levels.
• Provide clear direction and support to team members on appropriate courses of action based on routine, well‑established policies and procedures.
• Manage daily and weekly workflows, prioritize tasks, and ensure your team meets short‑term operational targets (e.g., volume, productivity, quality, turnaround times).
• Work on straightforward issues, applying established practices and procedures to analyze situations and identify practical solutions within defined guidelines.
• Interact regularly with peer groups, internal stakeholders and, where applicable, clients to resolve routine issues and support delivery outcomes.
• Communicate performance updates, status reports and routine information clearly and accurately to stakeholders.
• Provide feedback, coaching and support for development, while escalating more complex performance or people decisions to senior management as appropriate.

How is this opportunity different?

This role gives you the opportunity to build and lead a frontline delivery team within Aon’s Global Capability Center, directly impacting the quality and timeliness of services our Health Solutions clients receive. You will work closely with peers, managers and internal stakeholders in a collaborative, high‑performing environment, with clear processes and governance already in place to support you. Unlike purely individual contributor roles, this position allows you to grow your leadership skills, develop people management capabilities, and play a key role in how we execute day‑to‑day operations for multiple business areas.

Skills and experience that will lead to your success

• Team leadership experience, including supervising or coordinating a small team, allocating work, monitoring progress and supporting day‑to‑day performance.
• At least5 years of experiencein a similar role within an operations, service delivery or client delivery environment.
• Strong planning and organization skills, with the ability to manage daily and weekly workflows, prioritize tasks and ensure deadlines and service levels are met.
• Results orientation and problem‑solving ability, with a track record of meeting short‑term operational targets and resolving straightforward issues using standard procedures.
• Clear and concise communication skills, able to explain routine information, expectations and changes to team members and stakeholders, and to collaborate effectively with peers and managers.
• Advanced conversational English skills (minimumC1level), with the ability to participate in professional discussions and meetings with international stakeholders.
• Comfort working with established processes, standard operating procedures, and policies, role‑modelling compliance for the team and adapting to new systems, processes and priorities as needed.

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