Service Manager Mexico (Electrification)

BlackBerry Inc.; Ciudad de México; Híbrido; MXN 1.000.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Retirement plan

Accident Insurance

Wellbeing program

Dental insurance

Flex days

Development platforms: Spark, Harvard

Descripción de la vacante

ABB in Mexico City is seeking a Service Manager to lead the service organization, drive the P&L, and implement the service strategy for profitable growth. You will work to optimize resources and ensure high service productivity within the LATAM unit.

You will drive consistent development of processes, maintain strong customer focus, and report on performance against targets while expanding the service portfolio and maintaining quality standards. This role is hybrid.

Formación

• Bachelor's degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineering.
• 8+ years of Service Business Management experience in Mexico.
• Experience in Customer Service and Contract Management / Install Base Management.
• Proven Team Leadership experience.
• Project Management experience in large projects (3M USD+) for mining, oil & gas, utilities, or building sectors.
• Advanced English required.

Responsabilidades

• Implement service strategy and drive service growth at the unit level.
• Lead the Service organization and manage P&L to meet targets.
• Drive process development based on customer feedback (NPS).
• Ensure delivery and performance standards for quality and customer satisfaction.
• Invest in expanding the service portfolio and profitability within responsibility.

Conocimientos

Team leadership

Service management

Contract management

P&L management

English proficiency

Educación

Electrical/Automation Engineering degree

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager - LATAM __

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. The work model for the role is: #LI-Hybrid This role is contributing to the Electrification Services division in Mexico.

You will be mainly accountable for:

• Creating and driving the implementation of service strategy as a member of the management team and ensureing that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
• Ensuring customer focus, understanding of sense of urgency and care in their own area of responsibility.
• Driving, implementing, reporting and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Running the day-to-day service business to ensure profitable growth and improvement of service productivity.
• Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction and driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role

• Bachelors degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineer
• 8 yrs + experience in Service Business Management for Electrical Systems industry in Mexico
• Customer Service and Contract Management / Install Base Management
• Proven Team Leadership experience
• Project Management experience in Large projects (3M USD or higher) for Minning, Oil & Gas Utilities, Food & Beverage, or Building/Infrastructure industries
• Advance English required

Cost Management and P&L Benefits

• Life Insurance
• Retirement plan
• Accident Insurance
• Wellbeing program
• Dental insurance
• Flex days
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.