Hybrid Customer Success Associate — Tech-Savvy Support

Benchmark Gensuite®; Aguascalientes; Hybrid; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Annual bonus programs

Team events

Diversity & Inclusion groups

Job summary

Benchmark Gensuite seeks a dynamic Customer Success Associate to join our hybrid team in Aguascalientes, MX. You will blend technical guidance with superior customer service to assess needs, document findings, and deliver comprehensive solutions for a diverse portfolio.

The ideal candidate has 1+ year of customer service experience, strong English skills, and the ability to collaborate across teams while supporting business analysis tasks and customer growth.

Qualifications

• 1+ year relevant customer service experience
• 1+ year of experience in conducting thorough technical assessment (highly desired)
• Proficient in English (spoken and written) and strong listening/communication/presentation skills

Responsibilities

• Provide specialized technical guidance and troubleshooting support to customers
• Document technical findings, recommendations, and action plans to facilitate long-term customer support
• Support Leadership team to achieve customer satisfaction and growth among a portfolio of customers
• Support drafting business requirement documentation for project specifications related to business analysis
• Develop understanding of clients' operations and systems
• Support unit leads with administrative tasks for customers
• Collaborate with internal teams to meet and exceed customer expectations

Skills

Customer service

PowerPoint

Excel

English proficiency

Communication skills

Travel available

Education

Bachelor's degree in administrative fields or Marketing (Technical oriented)

Tools

PowerPoint

Excel

Job description

Benchmark Gensuite seeks a dynamic Customer Success Associate to join our hybrid team in Aguascalientes, MX. You will blend technical guidance with superior customer service to assess needs, document findings, and deliver comprehensive solutions for a diverse portfolio.

The ideal candidate has 1+ year of customer service experience, strong English skills, and the ability to collaborate across teams while supporting business analysis tasks and customer growth.