Junior IT Integrations Analyst — Hybrid MX

Benchmark Gensuite®; Aguascalientes; On-site; MXN 167,000 - 257,000; Full time

Job summary

Benchmark Gensuite is seeking a motivated Trainee, IT Integrations Analyst based in Ags, Mexico to support HRI and SSO services. You will work with team leaders to assist daily operational activities, subscriber implementations, troubleshooting, testing, validation, and customer support, with time zone coverage for North America.

This role emphasizes learning, effective communication, critical thinking, and ownership.

Qualifications

• Proficient English communication, written and verbal (C1).
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong attention to detail.
• Customer-focused mindset.
• Ability to work independently while collaborating effectively within a team.
• Willingness to learn and adapt in a fast-paced technical environment.
• Positive attitude and curiosity toward technology and integrations.

Responsibilities

• Assist with HRI and SSO implementation activities
• Support integration testing, validation, and troubleshooting
• Monitor and investigate file delivery and processing issues
• Perform data reviews and mapping validation
• Help respond to subscriber support requests and escalations
• Assist with documentation and knowledge management
• Coordinate implementation activities across internal and external teams
• Support integration cutovers, migrations, and maintenance activities
• Escalate complex technical issues to senior integration leaders as needed

Skills

English (C1)

Communication

Problem solving

Multitasking

Attention to detail

Customer focus

Independent work

Team collaboration

Curiosity/learning

Education

Bachelor's degree in CS/IT/SE

Tools

SQL

SFTP

APIs

Databases

Identity management

HRIS/Workday/Okta/Keycloak

Job description

Benchmark Gensuite is seeking a motivated Trainee, IT Integrations Analyst based in Ags, Mexico to support HRI and SSO services. You will work with team leaders to assist daily operational activities, subscriber implementations, troubleshooting, testing, validation, and customer support, with time zone coverage for North America.

This role emphasizes learning, effective communication, critical thinking, and ownership.