Customer Success Engineer: Tech Advisor for Hybrid Cloud

Gigamon; Ciudad de México; Hybrid; MXN 1,398,356 - 1,747,946; Full time

Benefits offered by this job

Great Place to Work certification

Career development opportunities

Job summary

Gigamon is seeking a Customer Success Engineer to provide technical advisory support and ensure customer engagement across strategic accounts in Mexico City. The ideal candidate has over 5 years of experience in customer-facing roles and possesses strong knowledge of networking and cloud infrastructure. The position requires excellent communication skills and the ability to work collaboratively across teams.

In this role, you will help customers realize value from Gigamon’s solutions and drive onboarding, retention, and expansion. Join us in making a difference in the world of hybrid networks!

Qualifications

• 5+ years of experience in customer-facing technical roles.
• Strong foundational knowledge of networking and enterprise infrastructure.
• Proven ability to communicate complex technical topics.

Responsibilities

• Support onboarding and customer success across strategic accounts.
• Act as a technical advisor and bridge between teams.
• Capture customer feedback to inform improvements.

Skills

Customer-facing experience

Networking knowledge

Cloud infrastructure

Technical advisory skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Azure

GCP

Linux

Kubernetes

Job description

Gigamon is seeking a Customer Success Engineer to provide technical advisory support and ensure customer engagement across strategic accounts in Mexico City. The ideal candidate has over 5 years of experience in customer-facing roles and possesses strong knowledge of networking and cloud infrastructure. The position requires excellent communication skills and the ability to work collaboratively across teams.

In this role, you will help customers realize value from Gigamon’s solutions and drive onboarding, retention, and expansion. Join us in making a difference in the world of hybrid networks!