Hybrid Customer Sales & Service Specialist I

Arrow Electronics; Tlaquepaque; Hybrid; MXN 268,000 - 314,000; Full time

Benefits offered by this job

Christmas bonus

Vacation premium

Healthcare Insurance

Life Insurance

Tuition reimbursement

Job summary

Arrow Electronics seeks a Customer Sales Specialist I to support sales operations and customer service across assigned accounts. You will coordinate between customers, suppliers, and internal teams to streamline quotations, orders, and fulfillment.

The role requires 2+ years in sales support, advanced English, and experience with quoting processes and ERP systems. Hybrid work arrangement with in-office days and optional remote days enhances collaboration.

Qualifications

• 2+ years of experience in sales support or similar roles.
• Advanced English (oral and written).
• Experience with quoting processes.
• Experience with ERP systems.
• Experience with BOM is a plus.
• Salesforce knowledge is a plus.

Responsibilities

• Manage daily sales support and customer service operations for assigned accounts.
• Research and resolve customer inquiries, pre-sales questions, and post-sales issues.
• Serve as the primary connection between customers, suppliers, and internal Arrow teams (field sales, engineering, purchasing, and marketing).
• Oversee the complete quotation, ordering, and fulfillment lifecycle for key suppliers and clients.
• Manage demand creation, contracts, returns, invoicing, and joint performance calls with suppliers and clients to drive key metrics.

Skills

Sales Support

Advanced English

Quoting process

ERP systems

Salesforce knowledge

Job description

Arrow Electronics seeks a Customer Sales Specialist I to support sales operations and customer service across assigned accounts. You will coordinate between customers, suppliers, and internal teams to streamline quotations, orders, and fulfillment.

The role requires 2+ years in sales support, advanced English, and experience with quoting processes and ERP systems. Hybrid work arrangement with in-office days and optional remote days enhances collaboration.