Carrier Sales Specialist — North America (Dayshift)

Rapido Solutions Group; Región Centro; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

30 days Christmas bonus

40% vacation premium

12 vacation days + 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Tuition reimbursement

Growth Opportunities

Job summary

Arrow is recruiting a Customer Sales Specialist I in Mexico. The role covers daily sales support, customer service, and coordination between customers, suppliers, and internal teams to ensure smooth quotation, ordering, and fulfillment cycles.

You will handle inquiries, manage contracts, returns, invoicing, and joint performance calls, while leveraging ERP systems and Salesforce where applicable in a hybrid work setting.

Qualifications

• 2+ years of experience in sales support or similar roles.
• Advanced English skills, both written and spoken.
• Experience with quoting processes and ERP systems.
• Experience with BOM is a plus; knowledge of Salesforce is a plus.

Responsibilities

• Manage daily sales support and customer service operations for assigned accounts.
• Research and resolve customer inquiries, pre-sales questions, and post-sales issues promptly.
• Serve as the primary link between customers, suppliers, and internal teams.
• Oversee the quotation, ordering, and fulfillment lifecycle for key suppliers and clients.
• Manage demand creation, contracts, returns, invoicing, and joint calls to drive metrics.

Skills

Sales Support

Advanced English

Quoting process

ERP systems

BOM experience

Tools

Salesforce

Job description

Position: Customer Sales Specialist I

Job Description:

Why You\'ll Love This Role

Behind every great technology solution is a supply chain that keeps innovation moving. At Arrow, our Supply Chain Services teams help customers navigate the complexities of today\'s global supply chains by connecting products, people, and processes through agile, scalable solutions.

Whether you\'re supporting warehouse operations, production, inventory management, logistics, or global supply chain initiatives, you\'ll collaborate with teams across the business to solve complex challenges, improve operations, and deliver technology where it\'s needed most

What You\'ll Do

• Manage daily sales support and customer service operations for assigned accounts.
• Research and resolve customer inquiries, pre-sales questions, and post-sales issues accurately and promptly.
• Serve as the primary connection between customers, suppliers, and internal Arrow teams (field sales, engineering, purchasing, and marketing).
• Oversee the complete quotation, ordering, and fulfillment lifecycle for key suppliers and clients.
• Manage demand creation, contracts, returns, invoicing, and joint performance calls with suppliers and clients to drive key metrics.

Who We\'re looking for

• 2 years+ of experience in similar roles, Sales Support
• Advanced English skills (Conversational and written).
• Experience with Quoting process.
• Experience with ERP systems.
• Experience with BOM is a plus.
• Salesforce knowledge is a plus.

Work Arrangement

Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday.

What\'s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That\'s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 Floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Growth Opportunities, and more!

Apply now!

About Arrow

We believe new technologies have the power to make life not only different, but better. At Arrow, we\'re helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you\'ll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.

Location: MX-JAL-Tlaquepaque, Mexico (Guadalajara office) • Time Type: Full time • Job Category: Business Support