Hybrid Credentialing Support Specialist (English)

MedTrainer, Inc.; Santiago de Querétaro; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Great Compensation.

Career development.

Job stability.

In-office Health Department.

Hybrid scheme.

Job summary

MedTrainer, Inc. in Querétaro, Mexico, is seeking a Credentialing Specialist with a customer-focused, English-driven approach to support U.S.-based providers through the credentialing process.

No prior credentialing experience is required as full training is provided, and strong English communication is highly preferred. This on-site role offers stable hours and opportunities to grow within a healthcare operations platform.

Qualifications

• 1+ year of experience in Customer Service, Client Support, or a similar role (highly preferred).
• Professional/Advanced English level (spoken and written) — daily interaction with English-speaking clients.
• Experience working with U.S.-based clients or companies (highly preferred).
• Strong communication skills and customer-oriented mindset.
• Comfortable working with computers and learning internal systems.
• Ability to work independently, manage follow-ups, and stay organized.

Responsibilities

• Communicate daily with U.S.-based healthcare professionals via email and internal systems.
• Manage and follow up on credentialing cases, ensuring accurate documentation and compliance.
• Maintain clear, professional communication with clients regarding requirements, timelines, and status updates.
• Track and document information in internal systems with a high level of accuracy.
• Collaborate closely with internal teams to ensure smooth case resolution.
• Handle sensitive information with professionalism and confidentiality.

Skills

Customer Service

English Proficiency

US Client Experience

Communication Skills

Independent Work

Job description

MedTrainer, Inc. in Querétaro, Mexico, is seeking a Credentialing Specialist with a customer-focused, English-driven approach to support U.S.-based providers through the credentialing process.

No prior credentialing experience is required as full training is provided, and strong English communication is highly preferred. This on-site role offers stable hours and opportunities to grow within a healthcare operations platform.