Remote Bilingual Training Specialist – Healthcare CX

Resolv Global; Pachuca; Remote; MXN 137,000 - 196,000; Full time

Benefits offered by this job

Remote from Mexico

Paid weekly

Paid training

Independent contractor

Job summary

Resolv Global is seeking a Bilingual Training Specialist to deliver virtual training for a US-based healthcare BPO program. You will engage learners, explain processes clearly, and coach new hires through knowledge checks and activities from a remote setup.

The role requires strong English and Spanish communication, experience in healthcare/customer experience, and comfort working US business hours. This is a fully remote, independent contractor position based in Mexico.

Qualifications

• Experience in BPO or training roles.
• Healthcare customer experience is essential.
• Fully bilingual in English and Spanish.

Responsibilities

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Create a positive, professional learning environment.

Skills

Training delivery

Healthcare customer experience

Remote work experience

Bilingual English/Spanish

Presentation skills

Coaching learners

Team collaboration

US business hours availability

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking a Bilingual Training Specialist to deliver virtual training for a US-based healthcare BPO program. You will engage learners, explain processes clearly, and coach new hires through knowledge checks and activities from a remote setup.

The role requires strong English and Spanish communication, experience in healthcare/customer experience, and comfort working US business hours. This is a fully remote, independent contractor position based in Mexico.