Hybrid Benefits Specialist - Americas

Bain & Company, Inc.; Ciudad de México; Hybrid; MXN 260,000 - 380,000; Full time

Job summary

Bain & Company, Inc. in Mexico City is seeking an Employee Benefits Support & Service Delivery professional to serve as the primary contact for US benefits inquiries and to coordinate with insurers on coverage and ID cards.

The role covers benefits administration, reporting, and improvement projects in a collaborative, detail-oriented environment, with a hybrid model and on-site presence in Polanco.

Qualifications

• 1+ years of relevant professional experience.
• Experience working with administrative systems and providing customer service or employee support.
• Proficiency in Microsoft Office applications.
• Excellent organizational, reporting, and time management skills with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a dynamic environment.
• Strong judgment and discretion when handling confidential employee information.
• Ability to collaborate effectively with colleagues, external providers, and cross-functional teams while building trusted working relationships.

Responsibilities

• Serve as the primary point of contact for the U.S. Benefits inbox, providing timely and professional assistance to employees across all levels of the organization.
• Respond to employee benefits questions, resolve issues, and coordinate escalations with appropriate internal teams or external providers.
• Partner with insurance carriers and benefits vendors to verify coverage, request identification cards, and resolve claims-related questions.
• Process benefits changes associated with new hires, qualifying life events, employee transfers, departures, and leaves of absence.
• Prepare and distribute leave of absence communications, including medical, parental, military, family, and intermittent FMLA leave, coordinating with HR and external leave administrators.
• Coordinate employee recognition activities, including baby gifts when applicable.
• Develop and maintain frequently asked questions and employee benefits communication materials.
• Support benefits-related webinars, employee communications, and educational initiatives throughout the year.

Skills

Customer service

Organizational skills

English communication

Time management

Collaboration

Tools

Microsoft Office

Workday

Job description

Bain & Company, Inc. in Mexico City is seeking an Employee Benefits Support & Service Delivery professional to serve as the primary contact for US benefits inquiries and to coordinate with insurers on coverage and ID cards.

The role covers benefits administration, reporting, and improvement projects in a collaborative, detail-oriented environment, with a hybrid model and on-site presence in Polanco.