Associate, Americas Benefits

Bain-; Ciudad de México; Hybride; MXN 260 000 - 380 000; Plein temps

Résumé du poste

Bain & Company, Inc. in Mexico City is seeking an Employee Benefits Support & Service Delivery professional to serve as the primary contact for US benefits inquiries and to coordinate with insurers on coverage and ID cards.

The role covers benefits administration, reporting, and improvement projects in a collaborative, detail-oriented environment, with a hybrid model and on-site presence in Polanco.

Qualifications

• 1+ years of relevant professional experience.
• Experience working with administrative systems and providing customer service or employee support.
• Proficiency in Microsoft Office applications.
• Excellent organizational, reporting, and time management skills with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a dynamic environment.
• Strong judgment and discretion when handling confidential employee information.
• Ability to collaborate effectively with colleagues, external providers, and cross-functional teams while building trusted working relationships.

Responsabilités

• Serve as the primary point of contact for the U.S. Benefits inbox, providing timely and professional assistance to employees across all levels of the organization.
• Respond to employee benefits questions, resolve issues, and coordinate escalations with appropriate internal teams or external providers.
• Partner with insurance carriers and benefits vendors to verify coverage, request identification cards, and resolve claims-related questions.
• Process benefits changes associated with new hires, qualifying life events, employee transfers, departures, and leaves of absence.
• Prepare and distribute leave of absence communications, including medical, parental, military, family, and intermittent FMLA leave, coordinating with HR and external leave administrators.
• Coordinate employee recognition activities, including baby gifts when applicable.
• Develop and maintain frequently asked questions and employee benefits communication materials.
• Support benefits-related webinars, employee communications, and educational initiatives throughout the year.

Connaissances

Customer service

Organizational skills

English communication

Time management

Collaboration

Outils

Microsoft Office

Workday

Description du poste

WHO YOU’LL WORK WITH

You’ll collaborate with HR colleagues, payroll teams, external benefits providers, and other stakeholders to ensure employees receive timely, accurate, and high-quality support throughout their benefits experience.

WHERE YOU’LL FIT WITHIN THE TEAM

You’ll serve as a key point of contact for employees, helping them navigate benefits questions and ensuring a positive service experience. You'll also support administrative processes, reporting, communications, and initiatives aimed at improving operational efficiency and the overall employee experience.

This role is ideal for someone who enjoys helping others, has strong organizational skills, and thrives in a collaborative, detail-oriented environment.

WHAT YOU’LL DO

Employee Benefits Support & Service Delivery (70%)

• Serve as the primary point of contact for the U.S. Benefits inbox, providing timely and professional assistance to employees across all levels of the organization.
• Respond to employee benefits questions, resolve issues, and coordinate escalations with appropriate internal teams or external providers.
• Partner with insurance carriers and benefits vendors to verify coverage, request identification cards, and resolve claims-related questions.
• Process benefits changes associated with new hires, qualifying life events, employee transfers, departures, and leaves of absence.
• Prepare and distribute leave of absence communications, including medical, parental, military, family, and intermittent Family and Medical Leave Act (FMLA) leave, coordinating with HR and external leave administrators.
• Coordinate employee recognition activities, including baby gifts when applicable.
• Develop and maintain frequently asked questions and employee benefits communication materials.
• Support benefits-related webinars, employee communications, and educational initiatives throughout the year.

Benefits Administration & Operational Support (20%)

• Calculate benefits costs as associated with unpaid leaves, including educational, personal, and other approved absences, and communicate relevant information to Payroll.
• Review employee eligibility and vendor integration files, identifying and resolving discrepancies with providers such as BlueCross BlueShield, Delta Dental, Vision Service Plan, and Express Scripts.

Benefits Projects & Continuous Improvement (10%)

• Contribute to benefits-related projects involving technology, automation, and artificial intelligence.

ABOUT YOU

Required Qualifications

• 1+ years of relevant professional experience.
• Experience working with administrative systems and providing customer service or employee support.
• Strong English communication skills, both written and verbal, in a professional business environment.
• Proficiency in Microsoft Office applications.
• Excellent organizational, reporting, and time management skills, with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a dynamic environment.
• Strong judgment and discretion when handling confidential employee information.
• Ability to collaborate effectively with colleagues, external providers, and cross-functional teams while building trusted working relationships.

Preferred Qualifications

• Familiarity with Workday or similar HR administration systems.
• Experience coordinating with external benefits providers or insurance carriers.

WORKING MODEL

This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.