Associate, Americas Benefits

Bain & Company, Inc.; Ciudad de México; Hybrid; MXN 223,000 - 357,000; Full time

Job summary

Bain & Company, Inc. is seeking an Associate to support the Americas Benefits team, primarily handling the U.S. Benefits inbox and benefits-related inquiries.

You will coordinate with HR, payroll, providers, and internal teams to ensure timely, high-quality service across health, retirement, life, disability, and leave benefits. The role emphasizes operational accuracy, process improvements, and clear communication.

Qualifications

• Bachelor's degree or an equivalent combination of education, training, and experience.
• 1+ year of relevant professional experience.
• Experience working with administrative systems and providing customer service or employee support.
• General knowledge of employee benefits programs, including health insurance, retirement, life insurance, disability, accident benefits, and leaves of absence.
• Strong English communication skills, both written and verbal, in a professional business environment.
• Proficiency in Microsoft Office applications.
• Excellent organizational, reporting, and time management skills, with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a dynamic environment.
• Strong judgment and discretion when handling confidential employee information.
• Ability to collaborate effectively with colleagues, external providers, and cross-functional teams.

Responsibilities

• Serve as primary point of contact for the U.S. Benefits inbox, providing timely, professional assistance to employees across levels.
• Respond to benefits questions, resolve issues, and coordinate escalations with internal teams or external providers.
• Partner with insurance carriers and benefits vendors to verify coverage, request ID cards, and answer claims questions.
• Process benefits changes during hires, life events, transfers, departures, and leaves of absence.
• Prepare and distribute LOA communications, including medical, parental, military, family, and FMLA leaves, coordinating with HR and external admins.
• Prepare benefits verification letters for international travel or visa purposes.
• Distribute required legal notices, including new hire and DOL communications.
• Coordinate employee recognition activities, including baby gifts when applicable.
• Develop and maintain FAQs and benefits communication materials.
• Support benefits-related webinars, communications, and educational initiatives.

Skills

English communication

MS Office proficiency

Organizational skills

Time management

Attention to detail

Multitasking

Discretion with confidential info

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

WHAT MAKES US A GREAT PLACE TO WORK

Weareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork. WearecurrentlythetoprankedconsultingfirmonGlassdoor'sBestPlacestoWorklistandhaveearnedthe#1overallspotarecordseventimes.Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance.Theyrequireintentionalfocusonbringingtogetherabroadsetofbackgrounds,cultures,experiences,perspectives,andskillsinasupportiveandinclusiveworkenvironment.Wehirepeoplewithexceptionaltalentandcreateanenvironmentinwhicheveryindividualcanthriveprofessionallyandpersonally.

WHO YOU'LL WORK WITH

You'll joinourAmericasBenefitsteam,supportingtheadministrationanddeliveryofBain'semployeebenefitsprogramsacrosstheUnitedStates.

You'll collaboratewithHRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.

WHERE YOU'LL FIT WITHIN THE TEAM

AsanAssociatewithintheAmericasBenefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofourU.S.employeebenefitsprograms,includinghealth,life,disability,accident,retirement,perks,andleaveofabsencebenefits.

You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience.You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedatimprovingoperationalefficiencyandtheoverallemployeeexperience.

Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.

WHAT YOU'LL DO

Employee Benefits Support & Service Delivery (70%)

• ServeastheprimarypointofcontactfortheU.S.Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.

• Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.

• Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.

• Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.

• Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittentFamilyandMedicalLeaveAct(FMLA)leave,coordinatingwithHRAndexternalleaveadministrators.

• Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.

• Distributerequiredlegalnotices,includingnewhireandDepartmentofLaborcommunications.

• Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.

• Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.

• Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.

Benefits Administration & Operational Support (20%)

• Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.

• MonitorCOBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.

• Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationtoPayroll.

• Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.

• SupporttheannualOpenEnrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.

• Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchasBlueCrossBlueShield,DeltaDental,VisionServicePlan,andExpressScripts.

• Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,includingBrightHorizons,HyattLegal,andPerksatWork.

• Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,includingWorkday.

• Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.

Benefits Projects & Continuous Improvement (10%)

• Supportperiodicandadhocbenefitsreportinganddataanalysis.

• Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.

• Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.

• Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.

• ParticipateintestingandimprovementactivitiesrelatedtoWorkdayandbenefitsadministrationsystems.

ABOUT YOU

Required Qualifications

• Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.

• 1+yearsofrelevantprofessionalexperience.

• Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.

• Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.

• StrongEnglishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.

• ProficiencyinMicrosoftOfficeapplications.

• Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.

• Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.

• Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.

• Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.

Preferred Qualifications

• Previousexperienceinemployeebenefitsadministration.

• Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.

• FamiliaritywithWorkdayorsimilarHRadministrationsystems.

• Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.

WORKING MODEL

This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.