Hybrid Benefits Processor - Data, Reporting & SLAs

Aon; Ciudad de México; Híbrido; MXN 268.000 - 424.000; Jornada completa

Descripción de la vacante

Aon in Mexico City is seeking a meticulous Benefits Processor for a hybrid role, combining virtual work with our Torre Diana office. You will administer client benefit programs, ensure accuracy, and deliver high-quality service across multiple client portfolios.

Responsibilities include processing transactions, generating reports, managing queues, and coordinating with insurers, while maintaining thorough records and collaborating with cross-functional teams.

Formación

• Bachelor’s degree in a related field.
• At least 1 year of experience in similar roles.
• Knowledge or strong interest in employee benefits.
• Solid process management mindset and SLA awareness.
• Service-oriented attitude and ownership.
• Strong organizational skills and attention to detail.
• Advanced Excel skills and Microsoft Office tools.
• English at high level; Portuguese at high level preferred.

Responsabilidades

• Administer employee benefit programs for clients and ensure accurate processing and high-quality service.
• Process benefit transactions and respond to benefit-related inquiries following procedures and timelines.
• Review and analyze documentation needed to process benefits (plan rules, process docs, communications).
• Generate and deliver reports on insured employees and benefit activity.
• Manage daily work queues and emails to meet SLAs.
• Coordinate with insurers for enrollments, terminations, and changes; clarify benefit questions.
• Maintain accurate records and documentation for processed transactions and requests.
• Support additional tasks to ensure smooth service delivery.

Conocimientos

Excel

Advanced English

Advanced Portuguese

Attention to detail

Communication

Educación

Bachelor’s degree in a related field

Herramientas

Office Suite

Descripción del empleo

Aon in Mexico City is seeking a meticulous Benefits Processor for a hybrid role, combining virtual work with our Torre Diana office. You will administer client benefit programs, ensure accuracy, and deliver high-quality service across multiple client portfolios.

Responsibilities include processing transactions, generating reports, managing queues, and coordinating with insurers, while maintaining thorough records and collaborating with cross-functional teams.