Senior Complex Auto Claims Specialist

AIG SEGUROS MEXICO S.A. DE C.V.; Ciudad de México; Presencial; MXN 420.000 - 600.000; Jornada completa

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Descripción de la vacante

AIG SEGUROS MEXICO S.A. DE C.V. is seeking a Complex Auto Claims Analyst to collaborate with business segments, providing technical expertise and partnership-based support across a wide range of auto claims.

The role emphasizes timely follow-up, adherence to service levels, and careful documentation, with opportunities to develop skills in subrogation, fraud detection, and vendor management. The ideal candidate demonstrates leadership, effective communication, and the ability to operate in a

Formación

• Leadership and team management experience.
• Strong communication and English bilingual abilities.
• Ability to manage stakeholders in a multi-cultural environment.

Responsabilidades

• Manage 60 new claims per month and coordinate internal and external teams.
• Improve NPS and handle complex claims with disciplined follow-up.
• Set appropriate reserves within authority.
• Identify subrogation opportunities and fraud potential and refer appropriately.
• Ensure timely processing and closure of claims per service levels.

Conocimientos

Leadership

Team management

Stakeholder management

Communication skills

Negotiation

Herramientas

Desk Management

Phone etiquette

Time management

Descripción del empleo

AIG SEGUROS MEXICO S.A. DE C.V. is seeking a Complex Auto Claims Analyst to collaborate with business segments, providing technical expertise and partnership-based support across a wide range of auto claims.

The role emphasizes timely follow-up, adherence to service levels, and careful documentation, with opportunities to develop skills in subrogation, fraud detection, and vendor management. The ideal candidate demonstrates leadership, effective communication, and the ability to operate in a