Hybrid Application Analyst: Fast-Response Tech Support

Reuters; Ciudad de México; Hybrid; MXN 260,000 - 380,000; Full time

Job summary

Reuters in Mexico City is seeking an Application Analyst to provide responsive, customer-focused support for application systems. You will analyze low-complexity issues, implement documented solutions, and work with technical teams to keep platforms running smoothly.

The role offers a hybrid schedule (2–3 days in the office). A Bachelor's degree and SQL proficiency are required, with 0–3 years of experience, strong communication, and problem-solving skills valued highly.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience.
• Experience in application, technical, or customer support with a strong focus on delivering excellent service.
• Proficiency in SQL and a foundational understanding of database administration concepts.
• Strong analytical, problem-solving, and troubleshooting skills.
• A customer-first mindset and the ability to communicate clearly with both technical and non-technical audiences.
• Ability to work independently while contributing effectively to a team environment.

Responsibilities

• Analyze and resolve low-complexity customer application issues using documented solutions, troubleshooting steps, and established support processes.
• Assess the scope and customer impact of application issues and execute workarounds to restore service as quickly as possible.
• Escalate issues appropriately and engage technical teams or subject matter experts when additional support is needed.
• Provide guidance and training to users on application functionality, correct operation, constraints, and common user-related issues.
• Proactively monitor production and non-production environments and applications to identify potential issues.
• Conduct low-complexity root cause analysis and correlate application issues with related system or environment problems.
• Support smaller projects or issues that require a focused area of technical expertise.
• Participate in project planning sessions and contribute to status updates for customer issues, projects, and operational activities.
• Manage multiple and sometimes competing priorities with guidance while following defined standards and procedures.
• Communicate regularly with team members, share knowledge, and contribute to a collaborative support environment.

Skills

SQL

Analytical thinking

Problem solving

Communication skills

Multitasking

Teamwork

Microsoft 365

Application support

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience

Tools

Database tools

Monitoring tools

Ticketing tools

Microsoft 365

Job description

Reuters in Mexico City is seeking an Application Analyst to provide responsive, customer-focused support for application systems. You will analyze low-complexity issues, implement documented solutions, and work with technical teams to keep platforms running smoothly.

The role offers a hybrid schedule (2–3 days in the office). A Bachelor's degree and SQL proficiency are required, with 0–3 years of experience, strong communication, and problem-solving skills valued highly.