Hybrid IT & ERP Support Analyst | Mexico City

Hartree Partners Mexico; Ciudad de México; Hybrid; MXN 400,000 - 660,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Flexible working hours

Professional development and training opportunities

Job summary

A global commodities firm is seeking a motivated Support Analyst for its Mexico City office. This role involves providing daily support for business software applications, ensuring smooth operations, and offering application training to end users. Candidates should have a university degree and 2-5+ years of experience in systems support, particularly with ERP systems such as Microsoft D365. The position operates in a hybrid modality, requiring 3 days on-site and 2 work-from-home days each week.

Qualifications

• 2-5+ years experience in systems and applications support, especially ERP Systems.
• Exposure to database, reporting, and process concepts.
• Strong problem solving and analytical skills.

Responsibilities

• Provide daily troubleshooting and end-user problem resolution.
• Assist with system documentation and training materials development.
• Support and maintain application integrations and perform operational checks.

Skills

Troubleshooting skills

Communication skills

Analytical skills

Interpersonal skills

Education

University degree in Finance, Business, Computer Science, or equivalent

Tools

Microsoft D365

SAP

Oracle

Job description

A global commodities firm is seeking a motivated Support Analyst for its Mexico City office. This role involves providing daily support for business software applications, ensuring smooth operations, and offering application training to end users. Candidates should have a university degree and 2-5+ years of experience in systems support, particularly with ERP systems such as Microsoft D365. The position operates in a hybrid modality, requiring 3 days on-site and 2 work-from-home days each week.