Hybrid App Support Analyst I - Customer Focus

BlackLine Modern Accounting Solutions (Mexico); Ciudad de México; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Free daily meals and snacks

Meal vouchers

Private medical insurance

Dental and vision plans

Life insurance

Job summary

BlackLine is hiring an Application Support Analyst in Mexico City. The role involves handling incoming customer inquiries, troubleshooting, and escalating issues as needed.

You will coordinate with customers to define requirements and propose technical solutions, while ensuring proper documentation and resolution of issues. This is a hybrid role with 3 days in-office at our Reforma location and 2 days remote, offering a supportive environment and opportunities to work with a global finance

Qualifications

• 2+ years in a customer support position, accounting, financial, or banking.
• Experience with web-based applications and related technical knowledge (APIs, MS Office, ticket management systems).
• Service-oriented with strong communication and patience.

Responsibilities

• Coordinate with customers to determine functional requirements and technical solutions.
• Analyze data to support proposed projects, business cases, and system requirements.
• Coordinate with customers and/ or technical staff to resolve issues with software applications.
• Test, implement, document and maintain software applications.
• Work as a member of a team and provide support for applications.
• Document client issue and process of resolution.

Skills

Problem analysis

Customer service

Patience

Analytical thinking

Tools

Ticket management systems

MS Office

APIs

Browser troubleshooting

Job description

BlackLine is hiring an Application Support Analyst in Mexico City. The role involves handling incoming customer inquiries, troubleshooting, and escalating issues as needed.

You will coordinate with customers to define requirements and propose technical solutions, while ensuring proper documentation and resolution of issues. This is a hybrid role with 3 days in-office at our Reforma location and 2 days remote, offering a supportive environment and opportunities to work with a global finance