Hybrid Application Support Analyst

Thomson Reuters; Ciudad de México; Hybrid; MXN 300,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Thomson Reuters in Mexico City is seeking an Application Analyst to deliver responsive, customer-focused operational support for assigned application systems. You will analyze and resolve low-complexity issues, investigate root causes, and partner with technical teams to keep critical platforms running reliably.

Ideal candidates have a bachelor's degree in a related field, strong SQL skills, and excellent communication.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in application, technical, or customer support.
• Proficiency in SQL and understanding of database concepts.

Responsibilities

• Analyze and resolve low-complexity customer application issues using documented solutions.
• Escalate and engage technical teams when needed and provide user guidance.
• Monitor environments and participate in project planning and status updates.
• Communicate effectively with technical and non-technical audiences.

Skills

SQL

Analytical skills

Troubleshooting

Customer service

Communication

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or equivalent

Tools

Microsoft 365

Ticketing tools

Job description

Thomson Reuters in Mexico City is seeking an Application Analyst to deliver responsive, customer-focused operational support for assigned application systems. You will analyze and resolve low-complexity issues, investigate root causes, and partner with technical teams to keep critical platforms running reliably.

Ideal candidates have a bachelor's degree in a related field, strong SQL skills, and excellent communication.