HVACR Technical Support Engineer I (Hybrid - Guadalajara)

Copeland; Región Centro; Híbrido; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Copeland is seeking an Engineer Technical Support I to provide remote and on-site help for HVAC and refrigeration systems in Guadalajara. You will troubleshoot, diagnose, and guide customers with step-by-step solutions via chat, email, and phone.

The role covers programming Copeland Supervisory Controllers, data handling for automated reports, and remote commissioning to ensure systems are ready before on-site sign-off.

Formación

• HVACR technical support experience required.
• Troubleshoot controllers and connectivity issues on-site and remotely.
• Experience with data extraction, transformation and automated reporting.
• Familiarity with Power BI and remote diagnostic tools.

Responsabilidades

• Provide remote and on-site technical support for HVACR systems.
• Troubleshoot controllers, system applications, and data reporting.
• Program Copeland Supervisory Controllers and optimize configurations.
• Assist in remote commissioning and site start-up.
• Create graphical screens and support reporting automation.

Conocimientos

HVACR systems knowledge

Technical support experience

VPN connectivity

Programming/scripting

Data handling

Power BI familiarity

Herramientas

VPN configuration tools

Descripción del empleo

Copeland is seeking an Engineer Technical Support I to provide remote and on-site help for HVAC and refrigeration systems in Guadalajara. You will troubleshoot, diagnose, and guide customers with step-by-step solutions via chat, email, and phone.

The role covers programming Copeland Supervisory Controllers, data handling for automated reports, and remote commissioning to ensure systems are ready before on-site sign-off.