Human Resources Payroll and Shared Services Manager

Gamma Recruitment; San Luis Potosí; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Gamma Recruitment in Mexico City / San Luis Potosí region seeks an experienced HR Shared Services Manager to lead payroll, data management, and HR services across multiple entities. You will drive governance, digitalization, and continuous improvement to deliver compliant and employee-centric services.

The role requires leadership of a multidisciplinary team, strong stakeholder management, and the ability to implement global and local HR processes while ensuring a high standard of employee

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, Psychology, or related field.
• Significant progressive experience in HR Operations, HR Services, Shared Services, Payroll, HR Administration, or similar service delivery environment.
• Demonstrated leadership experience managing multidisciplinary HR teams.
• Experience leading HR service delivery within a multinational or matrix organization.
• Strong knowledge of payroll administration, working time management, employee data administration, and HR service delivery.
• Solid understanding of labor, tax, social security, data privacy, and records management requirements.
• Experience ensuring compliance with local and global HR policies, processes, and governance standards.
• Experience managing HR systems, HRIS optimization, system updates, testing, or implementation activities.
• Proven ability to lead process improvement, digitalization, automation, or transformational initiatives.
• Experience managing vendors, external service providers, and multiple internal stakeholders.
• Strong analytical, problem-solving, stakeholder management, and decision-making capabilities.
• Strong communication, consultation, influencing, and negotiation skills.

Responsibilities

• Define, implement, manage, and continuously improve operational processes related to Payroll administration, Working time management, and Master data.
• Lead, manage, motivate, and develop the HR Services function with clear accountability.
• Ensure accurate delivery of HR Services per SLAs and standards.
• Maintain data integrity across HR systems for employee, payroll, and time data.
• Serve as a primary contact for employees and managers on HR Services matters.
• Ensure compliance with labor, tax, social security, data privacy, and records management.
• Oversee tax and social security filings, reconciliations, payroll records, and documentation.
• Monitor regulatory changes and implement timely updates to processes and systems.
• Represent HR Services in audits and interactions with authorities.
• Govern HR systems, access rights, data protection, retention, and erasure policies.
• Coordinate local system development and global/local HR technology updates.
• Provide local input to regional/global HR on HR Services, assignments, and systems.
• Drive continuous improvement through standardization, digitalization, automation, and knowledge management.
• Ensure users receive guidance, training, and support for HR Services tools.
• Collaborate with HR, Finance, IT, vendors, auditors, and authorities.
• Manage external providers and budgets for HR Services.
• Support change management initiatives related to HR processes and structures.

Skills

HR Operations

HR Services

Payroll

Working time

Data administration

Leadership

Multinational experience

Governance

Process improvement

Vendor management

Stakeholder management

Budget management

Change management

Communication

Education

Bachelor’s degree in HR/Business

Tools

HRIS

Payroll systems

Job description

We are seeking an experienced and strategic Human Resources Shared Services Manager to lead the planning, execution, and continuous improvement of HR Services across multiple legal entities in Mexico.

This position is responsible for delivering accurate, compliant, and employee-focused HR Services, including payroll, employee and organizational data management, working time administration, employee support services, international assignments, temporary workforce administration, and HR systems governance.

The successful candidate will lead and develop a multidisciplinary HR Services team while ensuring operational excellence, data integrity, regulatory compliance, service quality, and the effective implementation of global and local HR processes.

This is an excellent opportunity for a people-oriented HR leader who combines operational expertise, strong governance, digitalization, and continuous improvement with a commitment to delivering an outstanding employee experience.

Key Responsibilities

-Define, implement, manage, and continuously improve operational processes related to:

• Payroll administration
• Working time management
• Employee and organizational master data
• Employee Centre and case management
• International assignments and relocation processes
• Temporary workforce administration
• Employee support and HR Services queries

• Lead, manage, motivate, and develop the HR Services function, ensuring clear accountability, effective collaboration, and achievement of defined business objectives.
• Ensure the consistent and accurate delivery of HR Services in accordance with established service level agreements and organizational standards.
• Ensure the accuracy, consistency, and integrity of employee, payroll, and working time data across HR systems.
• Serve as a key point of contact for employees, managers, and HR stakeholders regarding HR -Services, providing topic-specific guidance, identifying issues, and facilitating effective solutions.
• Ensure compliance with applicable labor, tax, social security, data privacy, records management, collective agreement, and company-specific requirements.
• Oversee all required tax and social security filings, reconciliations, payroll records, and supporting documentation, ensuring accurate and timely completion.
• Monitor changes in local legislation and regulatory requirements, assess their potential impact, and ensure timely implementation within relevant HR Services processes and systems.
• Represent the HR Services function during internal and external audits and in interactions with relevant authorities.
• Ensure appropriate governance of HR systems, including local access rights, data protection requirements, records retention, and data erasure processes.
• Coordinate local system development, maintenance, testing, and implementation activities related to global updates, local regulatory changes, and new HR technology requirements.
• Provide local requirements and business input to regional and global HR functions regarding HR Services processes, international assignments, and supporting systems.
• Drive continuous improvement through process standardization, digitalization, automation, -knowledge management, and the effective use of HR technology.
• Enable employees, managers, and HR teams to effectively use HR Services systems, tools, processes, and products through communication, consultation, training, and guidance.
• Partner closely with HR teams, business leaders, Finance, Tax, IT, expert functions, external vendors, benefit providers, auditors, and relevant authorities.
• Manage external service providers and vendor relationships, ensuring service quality, compliance, and alignment with organizational requirements.
• Plan, monitor, and control the HR Services budget and resources to ensure their efficient and responsible use.
• Support change management initiatives related to HR processes, systems, service delivery models, and organizational changes.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field.
• Significant progressive experience in HR Operations, HR Services, Shared Services, Payroll, HR Administration, or a comparable service delivery environment.
• Demonstrated leadership experience managing multidisciplinary HR teams.
• Experience leading HR service delivery within a multinational or matrix organization.
• Strong knowledge of payroll administration, working time management, employee data administration, and HR service delivery.
• Solid understanding of labor, tax, social security, data privacy, and records management requirements.
• Demonstrated experience ensuring compliance with local and global HR policies, processes, and governance standards.
• Experience managing HR systems, HRIS optimization, system updates, testing, or implementation activities.
• Proven ability to lead process improvement, digitalization, automation, or transformational initiatives.
• Experience managing vendors, external service providers, and multiple internal stakeholders.
• Strong analytical, problem-solving, stakeholder management, and decision-making capabilities.
• Strong communication, consultation, influencing, and negotiation skills.