Human Resources Manager

Confidential; Estado de México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Confidential is seeking an experienced Human Resources Manager in Mexico City to act as a strategic business partner for leaders across employee relations, compliance, and organizational development. The role drives people strategies to improve performance, engagement, and compliance with Mexican labor laws.

The ideal candidate will have a strong business acumen, excellent judgment, adaptability, and the ability to lead through change in a dynamic, fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration or related field (HR, psychology, labor relations, organizational development, communications)
• Master's degree is a plus
• Minimum 8 years of progressive Human Resources experience
• Minimum 3 years of leadership / people management experience
• Experience supporting large employee populations in multinational organizations
• Experience in BPO, customer experience, shared services, technology, or fast-paced environments preferred
• Strong knowledge of Mexican Federal Labor Law and employment practices
• Advanced English proficiency (written and verbal)

Responsibilities

• Serve as a trusted advisor to business leaders on people-related matters, balancing employee experience with business objectives
• Lead and manage complex employee relations matters, including investigations, disciplinary actions, performance concerns, grievances, and conflict resolution
• Ensure compliance with Mexican labor laws, regulations, audits, inspections, and internal company policies
• Partner with leaders to identify organizational challenges and implement solutions that improve business performance and employee engagement
• Analyze workforce metrics and trends, including attrition, attendance, productivity, engagement, and labor costs, to provide actionable business recommendations
• Support organizational design, workforce planning, restructuring, and business transformation initiatives
• Lead and facilitate change management efforts, ensuring successful adoption of organizational and operational changes
• Coach and develop leaders on employee relations, leadership effectiveness, compliance, and people management practices
• Drive continuous improvement initiatives that enhance operational efficiency, employee experience, and organizational effectiveness
• Collaborate with cross-functional partners to deliver integrated people solutions

Skills

Employee relations

Labor compliance

People leadership

Workforce analytics

Education

Bachelor's degree in Business Administration

Master's degree a plus

Tools

HR systems

Job description

The Human Resources Manager serves as a strategic business partner to operational and functional leaders, providing guidance and leadership across employee relations, labor compliance, organizational effectiveness, workforce planning, and people programs. This role is responsible for driving business results through effective people strategies while ensuring compliance with Mexican labor legislation and fostering a positive employee experience.

The successful candidate will demonstrate strong business acumen, exceptional judgment, high adaptability, and the ability to lead through change in a dynamic, fast-paced environment

Key Responsibilities

• Serve as a trusted advisor to business leaders on people-related matters, balancing employee experience with business objectives.
• Lead and manage complex employee relations matters, including investigations, disciplinary actions, performance concerns, grievances, and conflict resolution.
• Ensure compliance with Mexican labor laws, regulations, audits, inspections, and internal company policies.
• Partner with leaders to identify organizational challenges and implement solutions that improve business performance and employee engagement.
• Analyze workforce metrics and trends, including attrition, attendance, productivity, engagement, and labor costs, to provide actionable business recommendations.
• Support organizational design, workforce planning, restructuring, and business transformation initiatives.
• Lead and facilitate change management efforts, ensuring successful adoption of organizational and operational changes.
• Coach and develop leaders on employee relations, leadership effectiveness, compliance, and people management practices.
• Drive continuous improvement initiatives that enhance operational efficiency, employee experience, and organizational effectiveness.
• Collaborate with cross-functional partners, including Operations, Legal, Compliance, Talent Acquisition, and Workforce Management, to deliver integrated people solutions.

Requirements

Education

• Bachelor's degree in Business Administration, Human Resources, Psychology, Labor Relations, Organizational Development, Communications, or another business or humanistic-related field.
• Master's degree is plus.

Experience

• Minimum 8 years of progressive Human Resources experience.
• Minimum 3 years of leadership or people management experience.
• Experience supporting large employee populations in multinational organizations.
• Experience within BPO, customer experience, shared services, technology, or similarly fast-paced environments preferred.
• Demonstrated experience partnering with senior leaders and influencing business decisions.

Knowledge & Technical Expertise

• Strong knowledge of Mexican Federal Labor Law and employment practices.
• Knowledge of compliance requirements, labor inspections, and regulatory processes.
• Strong analytical and problem-solving skills with the ability to interpret workforce data and identify business solutions.
• Proficiency with HR systems and workforce analytics tools.

Language Requirements

• Advanced English proficiency (written and verbal).

Success Profile

The ideal candidate is a highly adaptable HR leader who thrives in dynamic environments, effectively leads through change, influences senior stakeholders, and leverages strong employee relations expertise and business acumen to drive organizational success while ensuring compliance and an exceptional employee experience.